Michael Dicks Email & Phone Number

United States

Greater Minneapolis-St. Paul Area

Minneapolis, Minnesota, United States

Greater Minneapolis-St. Paul Area

• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions• Won the award of most loads booked on the team for the first two months after metrics were put into place and followed up with the Carrier Sales Rep of the month award• Assisted customers by responding to requests by email and telephone• Produced daily tracking reports with required information needed by the customer• Negotiate truckload pricing with carriers and book LTL shipments within customer cost and transit time parameters• Worked with the Solutions Team and Key Account Managers to onboard a new large account

Minneapolis, Minnesota

Maplewood, Mn

- Sell parts and accessories via phone or in person to retail customers, service shops and the in house service department- Create parts quotes for repair orders- Generate purchase orders for outside vendors and repair shops - Check availability on non- stocking parts and back ordered parts- Order and receive parts- Acquire parts and services from aftermarket retailers, other dealerships and outside service centers- Communicate with the service and sales staff to keep other departments informed on parts information- Average sales of 400k a month

Mendota Heights

- Provide support to the engineers on the project- Input ideas for creating work instructions for line operation- Train new hires to company standards- Organize work flow in a new production environment- Maintain logs for production runs- Test finished products with different quality control methods

Woodbury, Mn

- Revived a neglected store by restocking inventory and providing excellent customer service- Broke monthly sales records a month after assuming control of the store (50k+ first time in nine year history)- In charge of distribution and inventory transfer of auto, marine and power sport batteries for the St. Paul district (7 stores)- Order and receive all inventory for the store- Help customers find the products to meet their needs- Open and close the store ( reconciling the cash drawer and making back deposit)- Control inventory by running weekly reports and quarterly physical counts- Load and unload batteries using a forklift- Train new employees- Build replacement battery packs for various items