Michael Dignam Email & Phone Number

Halifax, West Yorkshire, United Kingdom

Managing a team of up to 13 defect managers where the team annual cost amasses an annual charge of £1.2m back to the projects, while resolving circa 5000 defects a year for a number of high profile Retail Change projects i.e. SSSR, Tablets in Branch, PSA.Created a defect management process and strategy document, to ensure the Defect Managers have a standard one stop shop for all projects managed by the Defect team. Implemented and managed a Defect Management forum on a monthly basis… Show more Managing a team of up to 13 defect managers where the team annual cost amasses an annual charge of £1.2m back to the projects, while resolving circa 5000 defects a year for a number of high profile Retail Change projects i.e. SSSR, Tablets in Branch, PSA.Created a defect management process and strategy document, to ensure the Defect Managers have a standard one stop shop for all projects managed by the Defect team. Implemented and managed a Defect Management forum on a monthly basis and have accountability to ensure that a consistent defect management processes is followed.Own the Supply and Demand of the defect management team, conducting what pipeline plans look like for the team; therefore increasing or reducing the team size based on the demand.Manage all the estimates and quotes for work in the team. Any increases or decreases in costs are reviewed and communicated to the project stakeholders.Ensure stakeholder communications are concise with relevant set of steps, actions and owners.Ensure that standard defect management documents are used in order to deliver consistent messages, and feeding back on queries or changes to the team. I review current tasks and see if there is spare capacity to assist with the areas outside of defects on a best endeavours basis, if certain tasks need driving.Implemented End of Release defect report, which collates all defects raised detailing; Hotspots, leakage, warranty, live defects and can be used as baseline for future trend analysis. This has helped in determining defect densityDefect trends were seen on a number of as environmental issues. These were all reviewed with the environment and test teams to confirm if any changes could take place. The recommendations to improve the errors were created by the Defect Management team and put forward to the environments team.Implemented a defects leakage review, in doing this I reduced future reduce leakage in to the next test phase. Show less

Halifax, West Yorkshire, United Kingdom

Project coordination and Project Management, Line management and people development. Ownership and delivery of Digital Wallet project through 6 phases of Agile testing spanning 12 months.Liaising with Visa Europe, to provide a roadmap plan and defect fix dates to ensure governance is adhered to and testing is still on plan.Inclusion of test automation in the project to reduce costs and minimise time for execution due to agile methodology of the project.Owned an estimation… Show more Project coordination and Project Management, Line management and people development. Ownership and delivery of Digital Wallet project through 6 phases of Agile testing spanning 12 months.Liaising with Visa Europe, to provide a roadmap plan and defect fix dates to ensure governance is adhered to and testing is still on plan.Inclusion of test automation in the project to reduce costs and minimise time for execution due to agile methodology of the project.Owned an estimation pilot review to evaluate out of two estimates, what the benefits would be to Retail Business Assurance and if the estimate could be utilised division wide (circa 200 colleagues).Project reporting to stakeholders, daily calls with the Visa Europe to ensure they are tracking against plan and to raise any concerns or risks about code delivery.Project planning Via Microsoft Office Project; assign resources project time to be allocated to the prescribed project budget for the estimated amount of time.Interviewing candidates due to gaps in the demand vs. supply resource profile. Risk management via Change Management Toolkit to ensure the resolution of risks or eventually turning them into an issue.Impact assessment of Change Requests to ensure the test team were funded and that the resources were available based on the changes in timelines.Delivery of the project to cost with a £200,000 budget.Inclusion of Apple Mobile devices into the testing approach for Digital Wallet.Reduced the cost of the project by £10,000 a month due to the use of automation.Increased the confidence and quality of output of a test analyst, who was rated as developing, he is now on target for a higher rating.Lessons learned meeting run after each phase to ensure that the Business testing delivers future phases of the project as efficiently as possible.Inclusion of Defect management process to ensure defect fix cycles were included in the plan. Show less

Leeds, West Yorkshire, United Kingdom

QA Functional Testing ADM: Project coordination and Project Management, Quality assurance of offshore deliverables.Reviewed offshore project deliverables and ensure tasks are tracked against base milestones.Project and team resourcing by estimating the supply and demand for the current project and the project portfolio for the coming year.Own and Complete Master Test Plan, Functional Test Plan and Test Strategy for Sign off Project reporting to stakeholders, system test… Show more QA Functional Testing ADM: Project coordination and Project Management, Quality assurance of offshore deliverables.Reviewed offshore project deliverables and ensure tasks are tracked against base milestones.Project and team resourcing by estimating the supply and demand for the current project and the project portfolio for the coming year.Own and Complete Master Test Plan, Functional Test Plan and Test Strategy for Sign off Project reporting to stakeholders, system test monitoring against agreed milestones and project coordination between the development team, QA teams and Project Stakeholders.Project planning Via Microsoft Office Project; assign resources project time to be allocated to the prescribed project budget for the estimated amount of time.Cost monitoring of time estimated versus actual time spent, to ensure budget is not surpassed.Continual process of managing RAID logs throughout the project lifecycleDelivered .NET system, which consisted of 20,000 days effort at a cost of £23.7 million. Implement new process and procedures, creating knowledge transfer documents to the programme and a new process now utilised for the .NET system defects. Developed strong relationship with offshore team and overlooked a move of Partner supplier.Proficient using Query and SQL within the Mainframes Database using Showcase.Introduced Static testing into the QA team via the rational toolset. Show less

Leeds, West Yorkshire, United Kingdom

QA Functional Testing ADM: with Test Lead responsibilities of Nine team members; Line Managing Team members, Project coordination and Project Management.Project and team resourcing by estimating the supply and demand for the year.Project reporting to stakeholders, system test monitoring against agreed milestones.Project planning Via Microsoft Office Project; assign resources project time to be allocated to the prescribed project budget for the estimated amount of time.Cost… Show more QA Functional Testing ADM: with Test Lead responsibilities of Nine team members; Line Managing Team members, Project coordination and Project Management.Project and team resourcing by estimating the supply and demand for the year.Project reporting to stakeholders, system test monitoring against agreed milestones.Project planning Via Microsoft Office Project; assign resources project time to be allocated to the prescribed project budget for the estimated amount of time.Cost monitoring of time estimated versus actual time spent.Team motivation via project related gifts to team members who have outperformed objectives.Implement new process and procedures, using best practices from other projects, utilising a standard documentation suite, scripting and defect reporting via Quality Center.Establish system test team for general insurance division from a three man team to working with five offshore colleagues and four onshore colleagues.Promotion within the team to a role with test manager's responsibilities.Multi task on numerous projects; from Integration work to business as usual projects. Show less

Nottingham, United Kingdom

Worked in and supervised a large produce department in a hypermarket store during University

Ba (Hons), Business Economics

A Levels, English Language, English Literature, Economics, Business Studies, Geography, Art,

Gcse, English, Economics, German, Maths, Biology, Chemistry, Art, Geography, Religious Studies, Geography