Michael Diorio Email & Phone Number

Barrie, On, Ca

Toronto, Ontario, Canada

Visit airmiles.ca, click Help and then press the Chat button to try our, “Myles-the-chatbot,” released August 2021.

Toronto, Canada Area

Instructional Designer/Facilitator for new hires, existing Customer Care and Corporate associates in technical, soft skills, and up-skilling programs. I set them up for success using their new knowledge, skills and abilities (KSA) to meet/exceed job expectations and satisfy their WIIFM factor. My success is their success.

Toronto, Canada Area

Universal agent and an ace of spades who works in a supportive environment that exceeds expectations, and goes above and beyond the call of duty for all of our 11 million active Collectors (aka customers). Our tagline is,“Rewarding Canadians. Every day.” I can provide effective and efficient Collector interactions with FCR and human centred solutions based on dignity, integrity, diversity, inclusion and respect to resolve almost any problem. I design and develop training curriculum when… Show more Universal agent and an ace of spades who works in a supportive environment that exceeds expectations, and goes above and beyond the call of duty for all of our 11 million active Collectors (aka customers). Our tagline is,“Rewarding Canadians. Every day.” I can provide effective and efficient Collector interactions with FCR and human centred solutions based on dignity, integrity, diversity, inclusion and respect to resolve almost any problem. I design and develop training curriculum when training is the solution to the problem, by using adult learning principles and ADDIE model. I develop and design chatbots, as I’m certified using Google Dialogflow as a junior (~2 years) in this space. That’s me: customer service guru, adult learning and development designer and instructor, and jr chatbot developer. I’m an ace of spades with three skill sets in my deck of cards. Which one do you want to play/use? Show less

Instructing Adults Certificate, Teaching And Training

Associate'S Degree, Corporate Communications