Michael Dolce Email & Phone Number

Charlotte, NC, US

United States

- Deliver a high quality level of customer satisfaction while maintaining a professional work environment.- Helped managed tournaments weekly, providing service to over 200 golfers.- Cleaned, waxed, and polish golfers club carts and clubs, building strong relationships with residents, members, and guests.- Gained remarkable knowledge of methods and.

• Gained enhanced proficiency in navigating the extensive features and functionality of WMS softwaredeveloped on D365 SCM.
• Acquired comprehensive expertise in workflow management spanning various departments, includingconsultation, implementation, support, software development, and system administration.
• Researched Microsoft Loop as a potential replacement for the existing PM software, Asana.
• Developed streamlined internal Excel spreadsheets featuring interactive data charts and tablesencompassing KPIs, comparative analyses, and inventory checks.
• Utilized Azure cloud for scripted deployments within SCS, driving automation across IaaS, PaaS, SaaS.
• Contributed to collaborative Microsoft Power BI projects to facilitate team-wide and organizational dataexploration and provide access to specific data sets and visualizations.

• Analyzed and diagnosed the infrastructure of Appalachian State university.
• Resolved logged errors and ensured system security and encryption.
• Accomplished business objectives by designing and implementing innovative technology solutions forend-user support, boosting productivity and efficiency.
• Trained end-users on hardware functionally in correlation with software programs, while also ensuringhardware remains compatible with software updates.
• Provided sufficient IT support in a demanding environment with over 18,000 students.

Charlotte, North Carolina, United States

• Achieved a high level of teamwork and customer service throughout the day for an easy and seamless shopping experience for customers
• Forklift certified to help stock inventory and load commercial buyers with special orders
• Physical strength and basic mathematics were also required on a daily basis to further assist customers and coworkers
• Stayed after closing hours to help pro customers with their high demand orders needed for their projects

Waxhaw, North Carolina, United States

• Assured the shift was running smoothly while providing a high level of customer service.
• Assisted the General Manager with company targets and future goals.
• Leadership and communication were crucial between coworkers to provide a healthy and effective work environment.