- Deliver a high quality level of customer satisfaction while maintaining a professional work environment.- Helped managed tournaments weekly, providing service to over 200 golfers.- Cleaned, waxed, and polish golfers club carts and clubs, building strong relationships with residents, members, and guests.- Gained remarkable knowledge of methods and materials used in golf landscape.

• Gained enhanced proficiency in navigating the extensive features and functionality of WMS softwaredeveloped on D365 SCM. • Acquired comprehensive expertise in workflow management spanning various departments, includingconsultation, implementation, support, software development, and system administration.• Researched Microsoft Loop as a potential replacement for the existing PM software, Asana.• Developed streamlined internal Excel spreadsheets featuring interactive data charts and tablesencompassing KPIs, comparative analyses, and inventory checks.• Utilized Azure cloud for scripted deployments within SCS, driving automation across IaaS, PaaS, SaaS.• Contributed to collaborative Microsoft Power BI projects to facilitate team-wide and organizational dataexploration and provide access to specific data sets and visualizations.• Conducted internal workload audits across all departments to identify gaps, issues, or potential risks atan early stage, allowing for proactive resolution.

Analyzed and diagnosed the infrastructure of Appalachian State university.• Resolved logged errors and ensured system security and encryption.• Accomplished business objectives by designing and implementing innovative technology solutions forend-user support, boosting productivity and efficiency.• Trained end-users on hardware functionally in correlation with software programs, while also ensuringhardware remains compatible with software updates.• Provided sufficient IT support in a demanding environment with over 18,000 students.

• Achieved a high level of teamwork and customer service throughout the day for an easy and seamless shopping experience for customers• Forklift certified to help stock inventory and load commercial buyers with special orders• Physical strength and basic mathematics were also required on a daily basis to further assist customers and coworkers• Stayed after closing hours to help pro customers with their high demand orders needed for their projects

• Assured the shift was running smoothly while providing a high level of customer service.• Assisted the General Manager with company targets and future goals.• Leadership and communication were crucial between coworkers to provide a healthy and effective work environment.