Michael Domm Email & Phone Number

Bryans Road, Maryland, United States

I began working at DENPRO after acquiring my CompTIA trifecta. After a short period, I was promoted from Help Desk Representative to Support Specialist and given the opportunity to be one of two on-sight admins overlooking a large enterprise.• Writing technical documentation for software installations, special configurations, and ongoing maintenance• Use of Active Directory to create accounts and administer user file share access and Exchange management console to create and manage user mailboxes and security groups. (Hybrid Cloud)• Minimizing user downtime by executing and continiously updating a table of powershell scripts.• Image computers through MDT. Join to a domain and apply group policy. Manually install software, patches and updates to the software.• Set up and maintain our client’s company tools, including mobile phones, ipads, field laptops and conference systems.• Configure and maintain print server for hundreds of printers including KIPs and Plotters, as well as, assigning subnets and DNS.• Provide “Tier 1, 2, & 3” technical assistance and support to multiple companies. Each requiring knowledge of their specific software and infrustructure designs.• Troubleshoot LAN connectivity issues. Including resolving VLAN changes and Cat6 cable termination. • Maintain MXIE VoIP software and IP phones. Assign call forwarding rules to uses and departments. Automate changes for weekends and holidays.• Experience installing CCTV cameras and assigning to VLANS. • Perform email security by inspecting emails for threats and blacklisting IP’s using a Barracuda cloudgen Firewall.• Ensure access to internal resources by installing and troubleshooting client-to-site VPN software and MFA.• Administer and troubleshoot O365 applications and sharepoint.

Various Locations In New Jersey

I began working at Tire Corral of America at sixteen years old. During my tenure at Tire Corral, Iworked closely with customers, have learned many automotive repair techniques, and developeda passion for helping others. Initially hired as a tire changer, I have earned the responsibility ofmanaging my own store. I met new people every day, many of whom would become regularcustomers. I learned to provide my customers and employees with both rewarding andpositive experiences. Likewise, I have had the opportunity to work with diverse populations in avariety of customer service situations. These experiences have equipped me with the ability toaddress customers’ needs in any setting as well as handling someone who may become irateor upset (often they become my best customers!). I am well versed in my managerialcapabilities, passionate about customer service, and have strong leadership abilities.• Explain/interpret to customers their vehicle repair needs based upon the auto technician's diagnosis• Advise customers on the safest and best fit tires for their vehicle based on their budget • Price out repair work based on labor hours and parts cost• Mange shop crews consisting of 3 to 6 employees• Defusing situations when needed • Ensure the mechanic staff are working in a safe and efficient manner• Bill out customer's invoices through the POS software• Close out daily sales, accounting for the day proceeds in cash settlement