Michael Donaruma Email & Phone Number

Sandy Springs, Georgia, Us

• Perform daily code updates to customize incoming and outgoing vehicle data feeds to/from 3rd party sources.• Develop solutions to allow OEMs APIs to integrate seamlessly with an aging code base.• Utilize advanced troubleshooting and problem-solving skills to provide technical assistance and clear forward-thinking solutions to internal teams to ensure understanding and facilitate proper functionality of inventory products.• Consult cross-departmentally to provide in-depth, customized inventory solutions for enterprise level car dealership groups and major automotive brand partners to complement their Dealer.com website products

Sandy Springs, Georgia, Us

• Worked with a small team of analysts to provide enterprise level support the top 16 Automotive Dealerships in the nation.• Focused on three clients to provide individualized support to suit their business needs.• Collaborated with internal stakeholders to ensure a cohesive account strategy.• Supported additional client support teams as bandwidth allowed.• Documented client needs and customization for internal knowledge dissemination.

Essex Junction, Vermont, Us

• Provide superior pre and post implementation support to end-users and on site IT professionals, troubleshooting RecTrac and WebTrac software issues and provide feedback to system developers• Travel to customer sites to implement software upgrades and new installation of system software and hardware package as well as provide training to client managers and end-users• Work with clients to develop implementation strategies to ensure successful software system upgrade and initial implementation

St Louis, Mo, Us

• Working as a team trainer and leader on production line to ensure timely, friendly service to customers• Catering to customers assuring a pleasant, clean experience in the dining room