Michael Dowling Email & Phone Number

Camp Hill, Pa

Design, implement and support four RSA Archer environments as well as develop in Archer.

Harrisburg, Pennsylvania Area

Responsible for fourRSA Archer eGRC environments (Production, Test and two development) consisting of sixteen servers and lead a team of five professionals who support the RSA Archer eGRC environments and who do all Archer development and support.

Camp Hill, Pa

With the increasing focus on security and compliance, all security and compliance related responsibilities, including security administration, architecture, design and consulting, and external and internal IT audit support, were combined, along with the West Virginia security officer, under a single VP and Director. Most recently, an IT Governance (HITRUST) department was created and now reports to the Director, Information Security. Position responsible for reviewing over 100 contracts annually for compliance with data security and compliance requirements and evaluating the risk represented by each contract. Close working relationships were built with Privacy, Strategic Sourcing, and Legal departments in a team effort to ensure the best interests of my employer were represented.

Camp Hill, Pa

In order to centralize all Disaster Recovery activities in a single department, this responsibility was moved into a data center operations area. This allowed the Security Architecture department to focus on defining and implementing the Security Architecture developed soon after the creation of the department. Additionally, we supported the development of security for all web based applications (over 125) at my employer. It was during this time, my employer migrated from using OpenNetworks DirectorySmart product to use Oracle’s COREid (now known as Oracle Access Manager) product. We also implemented Oracle’s Federated Identity Management (FIM) product in order to facilitate inter-company authentication. We also implemented the Intellinx product which allowed for both post-mortem as well as real time forensic examination. It was during this time that my employer became DIACAP (DoD Information Assurance Certification and Accreditation Process) certified and the eEye Retina vulnerability scanner was implemented.

While the name of the department changed to more accurately describe it, the responsibilities did not change. We continued to administer all LAN security, conduct all forensic examinations and set the information security direction for the enterprise.

As a result of the business need to focus on information security, I was assigned full time to developing and coordinating all information security activities at my employer. From developing a security architecture to administering security on the LAN, the Corporate Information Security department was responsible for all activities concerning data security. It was also during this time, the initial federal legislation began appearing, e.g., HIPAA Privacy and HIPAA Security.

After operating under a location based Windows LAN support architecture for several months it was realized such an organization structure prevented the creation of an enterprise wide LAN strategy and I became the manager of all Windows based servers, regardless of location. During my tenure of the LAN Systems department we integrated the LAN environment under the WindowsNT network operating system. This required migrating the Novell Netware NOS in place in Pittsburgh into the Camp Hill WindowsNT/Windows2000 architecture. This entailed the integration of not only the data but the security practices, naming standards, security policies and practices, etc.

Camp Hill, Pa

The responsibilities of this position were modified as a result of the merger of two, major health insurance companies. A realignment of responsibilities resulted in the segregation, by hardware platform, of all client server systems. I became responsible, as Manager of LAN Systems - East, for all Intel-based server platforms in Camp Hill, PA. I continued to have the same responsibilities I had as Manager, Client Server Support, albeit focused exclusively on Intel based platforms. The creation of the Client Server Support department was the result of senior management’s realization of the need to better manage a growing client server environment. The Client Server Support department gathered individuals from various areas within the company that were supporting both the Intel based servers (Banyan Vines and WindowsNT) and the RISC based servers (HPUX and AIX), placed them in one dept under a single manager. Many of the disciplines and processes taken for granted in the mainframe environment were either very immature or lacking entirely in the client server arena. It has been my assignment to implement these disciplines while maintaining and improving customer service. My responsibilities, in addition to managing a staff of fourteen people, also included assisting in actual management of the hardware and software. I also developed corporate client server standards and implemented many of the mainframe disciplines, e.g., storage management, performance monitoring and reporting. Key to implementing mainframe-based disciplines in the client server environment was standardization of hardware and software. In particular, standardizing on Oracle as the corporate database software, IBM/Tivoli as the management tool, HP, IBM and Compaq as the standard hardware platforms.

Camp Hill, Pa

Continued providing all the technical support I did as a Lead Systems Programmer. Also assumed the responsibility for managing and developing the technical staff through the use of annual reviews and career planning. I also was given the responsibility for all Storage Management at Pennsylvania Blue Shield. I developed and oversaw the maturing of a primarily manual, staff intensive storage management process to one that was highly automated. These processes and practices resulted in a more cost-effective utilization of storage and a higher customer satisfaction by allowing them more control over their data. Instituted better planning and storage utilization that resulted in the canceling or substantial delaying of additional storage capacity.I also instituted staff cross training which permitted a small staff of six to provide 24x7x365 support for four large mainframes. I directed the development of the 'Single SYSRES' approach to system software support whereby a single system residence volume could be created once, then copied in order to provide the same services to three other mainframes, thus substantially reducing the work required to support the mainframes. Through efforts such as these, it was possible to double the number of processors supported over a five-year period without an increase in staff. This was also done while maintaining the departmental morale that was evidenced by no staff turnover despite annually averaging over 1,200 man-hours of uncompensated work during weekends and holidays.In addition to managing a technical staff and budget, I also authored several articles on quality, communications and business published in the IS Newsletter. My communications skills were also used to author the Information Systems section of Pennsylvania Blue Shields successful bid to acquire the $5 billion CHAMPUS (Federal Military Dental Program).

Camp Hill, Pa

Sought, prepared for and received a promotion to Lead Systems Programmer. In addition to maintaining excellent technical skills, I also focused on achieving results, customer service and staff development. These skills, combined with a commitment to planning and the ability to work with all levels of management gained the respect of staff, peers and superiors.As the Lead Systems Programmer, I directed the efforts of a team of Systems Programmers, in supporting and maintaining several IBM mainframes. I achieved record system availability numbers while simultaneously installing and upgrading the operating systems. I personally provided outstanding technical support to the Medicare Part B evaluation and its eventual acquisition. and recommended the proper hardware upon which this large application (largest in the country at the time) executed. Additionally, I designed, executed and documented the Medicare Part B stress test which led to it's acquisition and installation. As the Lead Systems Programmer, I also was responsible for developing and tracking the multi-million-dollar mainframe software budget.As the number of mainframes in use at Pennsylvania Blue Shield increased in number and processing capacity, I developed a Capacity Planning, Performance Management and Modeling discipline. The processes and programs I developed permitted not only utilization and performance evaluations but were also used to develop budget requirements including the evaluation and eventual installation of the first Amdahl mainframe computer in Central Pennsylvania. I also received kudos for being able to maintain technical skills while also being a member of the management team. It was also during this time that extensive programming skills in SAS were developed and are in use to the present.

Camp Hill, Pa

Responsible for the maintenance and support of two IBM mainframes running the MVS operating system. This included the modification of system parameters in order to reduce system overhead. Maintained an excellent working relationship with coworkers and vendors and became an effective component of the Technology Services Support staff from the first day of employment. Annual evaluations indicate quick and effective response to system problems, excellent technical abilities, plus understanding and concern for corporate goals. Only ten months after being hired, I was awarded an unscheduled merit increase in recognition of the contributions I made to the department and my focus on serving our customers.

Ft. Meade, Md

Over two years of Systems Programming and analysis of IBM mainframes running MVS and JES2. Developed JCL and utilities as a member of a team with total operating system software responsibilities for the aforementioned IBM mainframes. Programmed at the system internals and channel levels using EXCP level code. Specified and helped generate new operating system releases, including incorporating user modifications. Performed extensive debugging and trouble shooting of system problems monitored and tuned the MVS operating system. Developed an assembler program to monitor page faults and other operating system internal performance indicators.