Michael Downer Email & Phone Number

Amsterdam, North Holland, Netherlands

• Managing the development of Under Armour EMEA's Digital Experience within e-Commerce, Marketplace and Retail channels.• Ensuring the appropriate regional representation and prioritization of initiatives in alignment with global digital strategy.• Supporting the organizational model in the definition and refinement of localization vs. customization and the creation of a consistent digital brand experience.

Amsterdam Area, Netherlands

• Responsible for enhancing e2e user experience within ecommerce, marketplace and retail channels through supply chain innovation, integration and collaboration.• Driving sustainability initiatives across all channels using consumer demands to influence internal operational changes.• Developing service models for different operating channels and defining, developing and establishing these services in line with business strategy.• Management of transportation carrier performance and… Show more • Responsible for enhancing e2e user experience within ecommerce, marketplace and retail channels through supply chain innovation, integration and collaboration.• Driving sustainability initiatives across all channels using consumer demands to influence internal operational changes.• Developing service models for different operating channels and defining, developing and establishing these services in line with business strategy.• Management of transportation carrier performance and cost.• Ensuring cross functional alignment with other core business areas. Show less

Amsterdam Area, Netherlands

• Partner with key stakeholders to analyse e-Commerce processes and integration gaps, as well as elicit and capture system requirements• Breakdown complex processes and translate into inter-departmental workable documentation • Convert e-Commerce objectives into functional and non-functional requirements that can be processed by technology teams • Communicating audience specific system and process changes between international and European e-Commerce teams• Leading root cause… Show more • Partner with key stakeholders to analyse e-Commerce processes and integration gaps, as well as elicit and capture system requirements• Breakdown complex processes and translate into inter-departmental workable documentation • Convert e-Commerce objectives into functional and non-functional requirements that can be processed by technology teams • Communicating audience specific system and process changes between international and European e-Commerce teams• Leading root cause analysis in the event of a breakdown in process or technical integration• Implementing consistent issue management structure• Establishing common software testing logic into incident reporting Show less

Wembley Stadium

• QA for the English Football Association’s key responsive website refresh (TheFA.com) and for Whole Game System (WGS) the online administration tool for football in England• Testing software packages including MS Dynamics CRM and Sitecore web authoring• Analysis of technical system data• Producing and analysing reports (e-payment, general finance, full database)• Sign off for visual, layout and functional specs including international advertising guidelines • Responsibility… Show more • QA for the English Football Association’s key responsive website refresh (TheFA.com) and for Whole Game System (WGS) the online administration tool for football in England• Testing software packages including MS Dynamics CRM and Sitecore web authoring• Analysis of technical system data• Producing and analysing reports (e-payment, general finance, full database)• Sign off for visual, layout and functional specs including international advertising guidelines • Responsibility for basic visual changes to existing websites• Participation in development planning sessions • Creation of test cases and test scripts - including inputs and expected outcomes• Regression testing• Regular use of test management and communication tools – JIRA, Target Process, Slack, Hipchat• Creating clear and concise digital (incl. video) and printed documents (in parallel to software testing) to be used across the organisation for both TheFA.com and WGS• Delivering coaching to existing stakeholders at both senior management and peer level to highlight functional changes and better understand the information their teams produce • Training new users on bespoke software platforms Show less

• Provided face to face training on both bespoke and third party software to over 2000 FA Group (Wembley Stadium) and County FA (regional) staff• Delivered training at remote locations across England• Identified and logged defects in test and training environments using tracking tools including JIRA and Target Process• Systems covered included Microsoft Dynamics CRM, Sitecore (website administration), Smart Focus (online marketing software) and SAP Business Objects• Created all… Show more • Provided face to face training on both bespoke and third party software to over 2000 FA Group (Wembley Stadium) and County FA (regional) staff• Delivered training at remote locations across England• Identified and logged defects in test and training environments using tracking tools including JIRA and Target Process• Systems covered included Microsoft Dynamics CRM, Sitecore (website administration), Smart Focus (online marketing software) and SAP Business Objects• Created all training materials including manuals, video, exercises and evaluations• Conducted all company technology inductions including senior management.• Created and maintained bespoke internal training sites Show less

• Provided support with FA specific and mainstream software packages including Microsoft Office, as well as system configurations and repairs• Primary focus on website support and brand image for County Football Associations, as well as group Intranet, Extranet and TheFA.com• Event day support for media representatives and photographers • Additional focus on site analytics, electronic marketing and data collection• Database maintenance and reporting

• Initial 2 week temporary contract extended to 12 months as an IT Project Assistant• Coordinated IT projects for TheFA.com and The FA Umbro Fives websites• Project managed the delivery & launch of The FA Umbro Fives website

• Co-managed the largest production specific vehicle hire service in the United Kingdom• Completed all administrative/office management tasks including diary management, scheduling, minute taking, invoicing etc.• Directly oversaw a core team of 4 with daily guidance offered to any member of staff in over 330 locations• Oversaw all legislative changes both internal and external• Managed all departmental marketing events and strategies• Compiled all financial, management and… Show more • Co-managed the largest production specific vehicle hire service in the United Kingdom• Completed all administrative/office management tasks including diary management, scheduling, minute taking, invoicing etc.• Directly oversaw a core team of 4 with daily guidance offered to any member of staff in over 330 locations• Oversaw all legislative changes both internal and external• Managed all departmental marketing events and strategies• Compiled all financial, management and statistical information required• Designed outcomes and performance indicators for the program• Provided induction and training for new staff• Worked through company hierarchy from graduate daily rental trainee level Show less