Michael Drayer Email & Phone Number

Mundelein, IL, US

Northbrook

• Provided consultation on Workforce Transition activities to key stakeholders within HR and the business. Utilized Project/Product Management and foundational HR subject matter expertise to own progress of Workforce.
• Built a dashboard in Case Management Tool, Salesforce, to improve efficiency in how team managed daily tasks associated with business cases and other Workforce Relations work.
• Created a tool to calculate severance for commission eligible employees aligned with company’s Severance Summary Plan Description
• Maintained Workforce Relations Team SharePoint site to ensure all resources and processes were documented

Northbrook, Illinois, United States

• Delivered a range of workforce relations services to ensure compliance with HR policies and procedures. Performed semi-complicated workforce relations assignments with minimal guidance. Took initiative in identifying.
• Supervised company’s Speak Up (I-Report) process by reviewing reports submitted to Third Party Administrator (Compliance Line) and triaged to appropriate area for investigation.
• Managed corrective action process for company car eligible employees, approximately 80 violations annually, who violated company’s vehicle and driver safety policy per their Motor Vehicle Report (MVR) ran annually.
• Partnered with employees and their managers to address religious and domestic violence accommodation requests and inquiries.
• Conducted balance tests, approximately 350 annually, on behalf of Talent Acquisition Team, when candidate background checks contained criminal misdemeanors or felonies aimed at improving the overall quality of hires as.

Northbrook, Illinois, United States

• Responded to escalated complex inquiries regarding interpretation of policies, procedures, rules and regulations. Collaborated closely with contact center support teams (training/quality assurance, workforce data.
• Led effort to support the growth and development of employees through training, guidance and coaching.
• Reviewed existing procedures/processes and operational metrics to recommend and/or manage process improvements.
• Served as a role model for front-line employees by demonstrating a high level of commitment to achieving company and department goals behaving consistently with company’s ethical standards.

Northbrook, Illinois, United States

• Acted as a liaison between employees/managers and company’s Workers’ Compensation Third Party Administrator (TPA) regarding complex issues such as, claim investigations, work status updates, and compensability.
• Developed a method to accurately pay non-exempt employees who returned to work from extended unpaid leaves to complete transitional/light duty assignments.
• Implemented an interactive process for returning employees to work on light duty that included partnering with employees, their managers, claim examiner, and workplace assistance team to utilize flexible work.

Master Of Science - Ms, Counselor Education/School Counseling And Guidance Services

Bachelor Of Science - Bs, Psychology