Michael Drayer Email & Phone Number

Mundelein, Il, Us

Northbrook

Provided consultation on Workforce Transition activities to key stakeholders within HR and the business. Utilized Project/Product Management and foundational HR subject matter expertise to own progress of Workforce Transition initiatives through its lifecycle. Served as the central point of contact for notification communications and to resolve escalations or complaints related to Workforce Transition activities. Drafted business cases, exhibits, and related documentation.• Built a dashboard in Case Management Tool, Salesforce, to improve efficiency in how team managed daily tasks associated with business cases and other Workforce Relations work. • Created a tool to calculate severance for commission eligible employees aligned with company’s Severance Summary Plan Description • Maintained Workforce Relations Team SharePoint site to ensure all resources and processes were documented

Northbrook, Illinois, United States

Delivered a range of workforce relations services to ensure compliance with HR policies and procedures. Performed semi-complicated workforce relations assignments with minimal guidance. Took initiative in identifying opportunities for individual, team and department improvement.• Supervised company’s Speak Up (I-Report) process by reviewing reports submitted to Third Party Administrator (Compliance Line) and triaged to appropriate area for investigation.• Managed corrective action process for company car eligible employees, approximately 80 violations annually, who violated company’s vehicle and driver safety policy per their Motor Vehicle Report (MVR) ran annually.• Partnered with employees and their managers to address religious and domestic violence accommodation requests and inquiries.• Conducted balance tests, approximately 350 annually, on behalf of Talent Acquisition Team, when candidate background checks contained criminal misdemeanors or felonies aimed at improving the overall quality of hires as well as lowering the risk of negligent hiring

Northbrook, Illinois, United States

Responded to escalated complex inquiries regarding interpretation of policies, procedures, rules and regulations. Collaborated closely with contact center support teams (training/quality assurance, workforce data, Michael Drayer | Page 2and operational effectiveness) to ensure resources are aligned to deliver optimal service. Identified individual and team performance trends.• Led effort to support the growth and development of employees through training, guidance and coaching.• Reviewed existing procedures/processes and operational metrics to recommend and/or manage process improvements.• Served as a role model for front-line employees by demonstrating a high level of commitment to achieving company and department goals behaving consistently with company’s ethical standards.

Northbrook, Illinois, United States

Acted as a liaison between employees/managers and company’s Workers’ Compensation Third Party Administrator (TPA) regarding complex issues such as, claim investigations, work status updates, and compensability decisions, as it related to HR policy and Workers’ Compensation guidelines. Led quarterly Workers’ Compensation File Reviews with internal and external partners to ensure proper claim/case handling and strategy for bringing claims to closure. Provided timely assistance to customers regarding questions and concerns within area of expertise, interpreted policies and procedures.• Developed a method to accurately pay non-exempt employees who returned to work from extended unpaid leaves to complete transitional/light duty assignments. • Implemented an interactive process for returning employees to work on light duty that included partnering with employees, their managers, claim examiner, and workplace assistance team to utilize flexible work arrangements and technology to support employee recovery.

Master Of Science - Ms, Counselor Education/School Counseling And Guidance Services

Bachelor Of Science - Bs, Psychology