Michael Drumm is a Delivery Manager II at MCPc. He possess expertise in cabling, windows server 2003, windows 7, windows xp, windows server 2008 and 28 more skills. Colleagues describe him as "In an ever-changing environment, Mike is a constant. His “can do” attitude and commitment to lifelong learning places him at the top of the field. A strong troubleshooter and empathetic listener, he responds to customers in an understanding and non-judgmental manner. A genuine pleasure to work with and would make a great addition to any team." and "Usually with people there is a balance with respect to customer service versus technical skills. When one excels on one area the they may not to do as well in the other. This is not the case with Michael. He not only has a great disposition with end users and customers, he is also great with devising and implementing solutions that work well for both them and IT support staff alike. His skills on both sides makes him the kind of person that understands the needs of customer/end user and how best to approach the issue or problem from an IT standpoint."