Michael Dufner Email & Phone Number

• Increased sales consistently 11% each year while decreasing shrink by 8%.
• Lead stores associates to deliver the brand and customer experience through performance management.
• Established clear team objectives and individual goals. Creates a positive culture linked to the corporate culture.
• Recruit and select promising individuals and cultivates relationships with them.
• Consistently deliver the top Key Results by inspiring associates to provide the customer experience through developing associate competence and knowledge; and analyzing store financial data.
• Ensures all Associates are appropriately trained to delight every customer.

Greater St. Louis Area

• Responsible for making discretionary decisions involving local marketing, sales initiatives, operational and financial effectiveness, labor scheduling, hiring store employees and performance management.
• Developed strategies aligned with organizational priorities to drive enhanced revenue, profitability and performance to budget.
• Recruited, hired and trained management and frontline staff to adhere to brand guidelines and corporate training programs.
• Created specific short-term and long-term plans to ensure the store consistently met and exceed its financial goals.
• Provided outstanding customer service to current members while reestablishing past relationship. Delivering a 28% increase in new orreturning members while increasing store revenue by 30% an increase of 20% over the.
• Served as a territory leader to enhance opportunities for organizational programs and developed creative community marketinginitiatives to deliver new business that impacted revenue district wide.

Midwest And Northern Plains

• Responsible for making discretionary decisions involving local marketing, sales initiatives, operational and financial effectiveness, labor scheduling, hiring store employees and performance management.
• Developed strategies aligned with organizational priorities to drive enhanced revenue, profitability and performance to budget.
• Recruited, hired and trained management and frontline staff to adhere to brand guidelines and corporate training programs.
• Created specific short-term and long-term plans to ensure the store consistently met and exceed its financial goals.
• Provided outstanding customer service to current members while reestablishing past relationship. Delivering a 28% increase in new or returning members while increasing store revenue by 30% an increase of 20% over the.
• Served as a territory leader to enhance opportunities for organizational programs and developed creative community marketing initiatives to deliver new business that impacted revenue district wide.

Culinary Arts/Chef Training

Business Administration And Management, General