Michael Dufner Email & Phone Number

• Increased sales consistently 11% each year while decreasing shrink by 8%. • Lead stores associates to deliver the brand and customer experience through performance management. • Established clear team objectives and individual goals. Creates a positive culture linked to the corporate culture.• Recruit and select promising individuals and cultivates relationships with them.• Consistently deliver the top Key Results by inspiring associates to provide the customer experience through developing associate competence and knowledge; and analyzing store financial data.• Ensures all Associates are appropriately trained to delight every customer.• Forecast sales monthly, weekly and daily for the purpose of forecasting actual dollar cost to the store profit and loss.• Demonstrate and lead by example sound judgment in anticipating challenges, problem solving, and seeking the right resources to resolve issues. • Manage the appearance of the store and ensures visual displays are in accordance with Company expectations, as a result, being named the Visual Captain for the Region. • Established a store culture that embraces diversity and maximizes the learning from of a diverse team.• Regional trainer for a new selling model – now being implemented globally. • Regional trainer for associate tablets. Conducted store visits and worked one on one with General Managers and associates.• Trained peers in new online schedule software – assist Regional Manager with territory approving weekly schedules.• Steps in as Market Manager while new Regional Manager was selected. During the on-boarded process facilitate weekly conference calls, store visits and introductions.

Greater St. Louis Area

• Responsible for making discretionary decisions involving local marketing, sales initiatives, operational and financial effectiveness, labor scheduling, hiring store employees and performance management.• Developed strategies aligned with organizational priorities to drive enhanced revenue, profitability and performance to budget.• Recruited, hired and trained management and frontline staff to adhere to brand guidelines and corporate training programs.• Created specific short-term and long-term plans to ensure the store consistently met and exceed its financial goals.• Provided outstanding customer service to current members while reestablishing past relationship. Delivering a 28% increase in new orreturning members while increasing store revenue by 30% an increase of 20% over the previous year.• Served as a territory leader to enhance opportunities for organizational programs and developed creative community marketinginitiatives to deliver new business that impacted revenue district wide.• Built and developed a store wide culture with a customer focus and an environment where employees are actively engaged, cared forand are successfully developed for territory leadership roles.• Fostered an environment for success and self-accountability while actively and consistently providing coaching and direction to helpemployees identify strengths and areas for improvement.• Decreased inventory loss by 75%.

Midwest And Northern Plains

• Responsible for making discretionary decisions involving local marketing, sales initiatives, operational and financial effectiveness, labor scheduling, hiring store employees and performance management.• Developed strategies aligned with organizational priorities to drive enhanced revenue, profitability and performance to budget.• Recruited, hired and trained management and frontline staff to adhere to brand guidelines and corporate training programs.• Created specific short-term and long-term plans to ensure the store consistently met and exceed its financial goals.• Provided outstanding customer service to current members while reestablishing past relationship. Delivering a 28% increase in new or returning members while increasing store revenue by 30% an increase of 20% over the previous year.• Served as a territory leader to enhance opportunities for organizational programs and developed creative community marketing initiatives to deliver new business that impacted revenue district wide.• Built and developed a store wide culture with a customer focus and an environment where employees are actively engaged, cared for and are successfully developed for territory leadership roles. • Fostered an environment for success and self-accountability while actively and consistently providing coaching and direction to help employees identify strengths and areas for improvement.• Decreased inventory loss by 75%.

Culinary Arts/Chef Training

Business Administration And Management, General