Michael Durkin Email & Phone Number

Denver, Colorado, United States

United States

Consistently promoted to lead large, highly visible projects within the IT/Operations arena, provides expertise in developing projects, scope, defining work and plans, developing budgets, using agile methodologies, tracking progress, resolving issues, interacting with executives and building teams, and developing personnel. Steered an innovative project achieving a 7% dispatch volume reduction by integrating circuit instrumentation data, resulting in 3,500 fewer monthly dispatches.. This innovation generated an annual cost savings of $3.1 million, showcasing the impactful results of machine learning solutions on operational effectiveness and OPEX.Crafted a dynamic GCP deployment plan for real-time data collection, streamlining agile methodologies and transitioning to weekly sprints for accelerated development and product integration. Enhanced deliverables, seeing a 30% boost in efficiency, and introduced stringent testing protocols to ensure seamless integration.Energized a high-impact Business Solution team, driving agile methodologies and dynamic cross-functional collaboration. Achieving a remarkable 12% surge in vendor system performance metrics for a $5M Consumer Portfolio.Enhanced agile project management through effective collaboration, adaptability, and communication. Optimized quarterly planning and bi-monthly sprints with JIRA, Confluence, and SharePoint, resulting in a 9% increase in team productivity.Exercised impactful leadership by fostering cross-functional collaboration among engineers, developers, users, and leaders. Innovated a real-time closeout test, enhancing installation precision. Integrated a SaaS platform for efficiency, resulting in a substantial 16,000 annual dispatch reduction and attaining $1.1M in savings for an elevated customer experience.TSA leader for the AI/ML teamscloning of essential systems like TIRKS, MARTENS, O2,T2Go, and Neo4j alongside data platforms such as DaaS. guaranteeing data availability and integrity.

Littleton, Colorado, United States

Directed business operations teams for a large workforce, focusing on business process improvements, system deployment, and impactful program management. Orchestrated strategic network infrastructure upgrades and oversaw major vendor and contract management initiatives, achieving significant efficiency improvements and substantial cost reductions.Revitalized network infrastructure by integrating core products and orchestrating GPON FTTH deployments. Utilized extensive data analysis to optimize engineering and network deployment processes, resulting in an unexpected 4% increase in efficiency. Leveraged data-driven decisions for meticulous life-cycle upgrades and strategic deployment of Calix and Adtran GPON platforms in critical growth markets for maximum ROI.Propelled a 10x surge in pole transfer work completion by optimizing processes, integrating technology solutions, and negotiating vendor agreements. Conducted cost analysis, achieving substantial operational efficiency while prioritizing safety and brand integrity—resulting in significant annual savings from the $1.5M budget.Drove the optimization of 4 cable locate contracts for 5.3 million annual locates, overseeing quality and cost-effectiveness through precise performance audits. Successfully renegotiated contracts, resulting in a $2.5 million cost reduction over three years. Implemented rigorous quality measures with a 96% accuracy target, mitigating risk and ensuring reimbursement compliance.

Denver, Colorado, United States

Versatile leader with a strategic focus and extensive experience overseeing fiber, video, construction placement, and optical systems. Demonstrates excellence in Root Cause Analysis, end-to-end project management, procurement, supplier contracting, network infrastructure optimization, and quality control for installations. Recognized for effective team development and training, enhancing overall operational excellence.Led a team of 50 professionals in designing, implementing, and maintaining fiber, video, and construction placement, installing Optical Ethernet/DWDM, and GPON systems. Successfully supported consumer and enterprise customers, showcasing expertise in operational, logistic, and inventory management components.Responsible for leading transformative changes in Denver's cellular network infrastructure, standardizing processes, optimizing routing, managing construction, and deploying future growth for 700 DWDM optical Ethernet-based cellular sites. Resulted in heightened operational efficiency and expanded network capabilities, exemplifying strategic operational management.Conducted Root Cause Analyses for senior leadership, assessing optical outage risks. Utilized analysis to reduce the team's human-caused errors by 18%, enhancing overall operational reliability. Applied expertise in risk assessment and operational improvements.Established a Configuration Lab and Warehouse, boosting installation efficiency by 28% through offsite configuration. Reduced SLA contract penalties by 30% and cut annual risk exposure by $750K for substantial company savings and improved customer satisfaction. Illustrated proficiency in logistics and inventory management.Implemented stringent quality control measures, reducing project timelines by 20% and increasing construction efficiency by 11%. Conducted frequent audits and inspections, achieving a 33% improvement in overall product integration.

Denver, Colorado, United States

Managed technical service operations in the rapidly evolving automated vehicle and delivery system supporting technology and the healthcare industry. Responsible for managing a team of 50+ service technicians nationwide, ensuring the efficient and effective resolution of technical issues, maintenance, and support for 2000+ systems deployed nationwide. Collaborated with customer support and sales teams to understand client needs, address service-related issues promptly, and ensure high customer satisfaction. Leveraged industry advancements and emerging technologies to offer technical leadership and expertise in troubleshooting, diagnostics, training, and maintenance of pneumatic and automated electric vehicle delivery systems.

San Francisco, California, / Denver, Colorado

Airframe and Powerplant mechanic for a commercial airline conducted inspections, troubleshooting, and performed scheduled maintenance on aircraft structural components and engines. Ensuring compliance with regulations, documenting activities, and collaborating with teams to maintain safety, reliability, and operational excellence.

San Francisco, California, United States

U.S. Coast Guard Aviation Machinist's Mate responsible for maintaining and repairing aircraft engines and related systems. Key responsibilities included inspecting, troubleshooting, and repairing aircraft propulsion systems, ensuring optimal performance. Provide support during rescue operations by guiding rescue swimmers, deploying life-saving equipment, and assisting in hoisting survivors into the aircraft. Close coordination with other air and surface assets to ensure a seamless and effective rescue operation. Played a crucial role in ensuring Coast Guard aircraft’s airworthiness and operational readiness, contributing to the success of search and rescue missions, law enforcement, and other maritime operations.