Lead and build the IT Service Management (ITSM) team at Mizuho Americas, ensuring centralized governance and process improvement across decentralized ITSM services and IT teams.Engage with business stakeholders and technology partners to analyze current ITSM processes, design and prioritize updates and improvements.Define and implement a strategy to drive adoption and compliance with service management policies, standards, and frameworks, ensuring continuous improvement. Implement new ITSM processes aligned with strategic organizational growth.Lead continual service improvement and process maturity through regular review of processes, tools, and reporting, and maintain regular engagement with partners.Manage, coach, and develop a high-performing ITSM team, ensuring accountability, alignment with organizational objectives, and fostering collaborative partnerships.

IT Operations & Infrastructure Leader | Service Delivery & ITSM ExpertLed ITSM and Operations delivering technology services across Standard Industries' North American operations. Oversee teams supporting 5,000+ employees across 40+ locations, with a focus on service delivery, IT shared services, and operational excellence.Expert in ITSM, DevOps, and IT Governance, leading major infrastructure projects, ensuring service continuity, and managing disaster recovery. Proven ability to align technology with business goals and drive digital transformation.

Program Director | IT Service Management | eDiscovery & Information SecurityProven leader in managing large-scale, enterprise-wide IT initiatives, specializing in project management, change leadership, and business expansion. Successfully built IT Service Management and established eDiscovery programs to support legal functions.Directed Information Security and Enterprise Data Management programs, collaborating with senior legal and compliance leadership to drive security, compliance, and cyber forensics initiatives. Trusted advisor to tax and legal teams, supporting 3,000+ personnel across 40 locations.

IT Operations Leader | Portfolio Management | Infrastructure & Disaster RecoveryLed IT Operations, overseeing change management, infrastructure projects, and the build-out of a new corporate HQ and data center. Skilled in resource allocation, end-to-end project execution, and vendor management. Developed and enforced standards for technical solutions, ensuring application consistency and maintenance.Managed the project portfolio for Infrastructure & Architecture and spearheaded Disaster Recovery and Business Continuity programs. Excelled in financial planning and operational efficiency, fostering strong team performance.

Strategic Outsourcing | ITIL Deployment | Revenue Forecasting | Capital Expense Budgeting Data Center Solutions | Security Infrastructure | Network Circuit Connectivity. Organized data center solution comprised of (3) main Data Centers with (3) regional back up locations; data center included security infrastructure, sever farm environment, and IPT Call Manager cluster.Oversaw build out of (6) global data centers and network interconnects to combine Verizon PIP network and BT MPLS network, while establishing and growing relationships with partners (Verizon Business & HP).Directed a global team of (15) project managers and (50) remote engineers to deliver the network circuit connectivity for a global consumer goods company.Steered WAN (Wide Area Network) program with estimated revenue of ($250M), while managing programs within large-scale outsourcing deals, thus handling 3rd party vendors to secure Data Center space. Advised regional leads on revenue forecasting and capital expense budgeting.Strategically collaborated with client counterpart to set migration schedule and create the business case for new projects.

Delivered technology solutions for multiple clients across retail, pharmaceutical, finance, and manufacturing industries to ensure delivery of all technology solutions on time and within budget. Client engagements included:Apple Inc. - Managed deployment of next-gen networks across 214 Apple stores.Schering-Plough - Led global network and IP Telephony deployment, delivering significant savings over traditional phone services.Fox-Pitt Kelton - Directed full stack Infrastructure buildout of FPK following divestiture from Swiss Re, including Lotus Notes to Exchange Migration.Coca Cola - Led ITIL implementation, vastly improving internal support processes.Applied Materials - Implemented wireless networks across multiple Applied Materials facilities, setting the stage for WMS and other enabling technologies.Merck - ServiceNow implementation with a focus on ITIL alignment.Halliburton - ServiceNow implementation with a focus on ITIL alignment.

Delivered IT Strategy for clients in Education, Finance, Manufacturing, and Retail industries as part of strategic engagement pod.Worked with team of PMs and Field Engineers, deploying Wireless and Wired LAN infrastructure at 1.2K+ schools, contributing to closing digital divide for lower-income students.