Michael E. Jackson Email & Phone Number

Pittsburgh, Pennsylvania, United States

Provide initial point of contact for end-users across multiple locations, using in-person, phone, and E-mail methods.Maintain, troubleshoot, and repair desktop computers, laptops, and peripherals.Maintain user accounts in Active Directory and ExchangeSetup and maintain Cisco IP telephonesMobile device support for end-usersAssist in evaluating new hardware, software, and other systems which can enhance our current environment.Assist in the maintenance of software licensing enterprise wide.Interface with various vendors in support of the systems and software.

Murrysville, Pennsylvania, United States

Job duties: PC support, repair, maintenance and back-ups for the manufacturing floor and other network functions within the plant. Answer, evaluate, and prioritize incoming telephone, e-mail, and walk-up requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Responsible for documenting every call in the service desk tracking system and prioritizing according to the severity of the problem. Deploying new computer equipment as instructed. Performing basic network troubleshooting to isolate and diagnose common network and access control problems. Assist in maintaining ShoreTel phone system, including moves, adds, and other changes. User management through Active Directory and Office 365 Exchange application.

Greater Pittsburgh Area

Job duties: Providing Level 1 and 2 technical support to other departments and corporate divisions, as well as troubleshooting, diagnosing, and solving issues with both hardware and software. User account management through the use of Active Directory. Installation and support of ShoreTel IPBX phones and desktop client applications.

Pittsburgh, Pennsylvania, United States

Greater Atlanta Area