Michael Wanjala Email & Phone Number

Nairobi County, Kenya

Achievements• Designed a stock management tool that enhanced productivity by 10% resulting in a 30% cost reduction.Duties and Responsibilities• Created, modified, and deleted user accounts, configured user permissions and access controls.• Performed routine maintenance tasks, such as software updating, patching, and backups, to ensure system stability and security.• Administered network devices, such as routers, switches, and firewalls, to ensure network connectivity and security.• Recognized and resolved technical issues, including hardware and software problems, to minimize downtime and ensure business continuity.• Implemented and enforced security policies by configuring firewalls and access controls, and monitoring system logs to detect and respond to security threats.• Systematized and conserved documents in a logical and accessible manner, providing access to specific files ensuring all company standards are met.• Utilized ticketing systems to manage and process support actions and requests.• Developed reports to track performance and trends that inform business decisions.

Nairobi County, Kenya

Achievements• Realized cost reduction by digitalizing reporting procedures, which increased the Net Promoter Score by 50% and minimized cost by 20%.Duties and Responsibilities• Managed employee appointments, training, promotion, appraisal, and welfare; bookkeeping and overseeing accounting operations.• Monitored and evaluated office operations, identifying areas for improvement, and implemented corrective actions to sustain efficiency and effectiveness.• Coordinated and structured tasks, responsibilities, and workflows to ensure efficient use of resources and personnel.• Supervised and directed employees, providing instructions, and ensuring tasks are completed according to established company procedures.• Maintained office supplies, equipment, and facilities; managing phone, email, and calendar systems; and providing internal and external communications.

Nairobi County, Kenya

Achievements• Accomplished sales growth year over year, exceeding targets by an average of 15%,hitting 120% of sales targets which accounted for 10% of company total revenue.Duties and responsibilities• Upheld store appearance, managed inventory, received shipments, and process returns.• Fetched customer questions to share information about products, availability, and pricing.• Operated to meet targets for credit applications and product promotions.• Attended to customers with prompt and polite support in-person and via telephone.• Established rapport with customers using active listening and interpersonal skills.• Preserved customer loyalty and retention by delivering excellent shopping experiences.• Collaborated with sales team in upselling and cross-selling products to increase sales and achieve sales goals and targets.