Michael Echeverria Email & Phone Number

Chicago, Illinois

Greater Denver Area

Manage first party claims from beginning to end. Confirm coverage, complete estimates, and assist with repairs. Efficiently use time to set up numerous estimate appointments, supplements, meetings, and coverage investigation. Provide exceptional customer service throughout the claims process whether a claim is covered or not. Build relationships with multiple contractors and vendors. Negotiate with contractors on repair vs. replace decisions, additional fees and charges, and possible code upgrades. Continuously improve by attending vendor seminars, competing research, and reaching out to network contractors.

Rosemont, Il

As a Manage Repair Representative at Progressive Insurance I complete a number of assigments. I create numerous estimates daily. Ensure a vehicle’s repairs are to its pre-loss condition. Negotiate with body shops on labor times, repair versus replace decisions, part usage and estimated completion dates. Monitor the repair process to its completion. Determine if it is more cost effective to total a vehicle rather than repair it. Inform customers with up to date feedback throughout the entire repair process. Resolve disputes between related and unrelated damages. Capable of successfully working independently or collaborating with others in order to get an assignment completed

Rosemont, Il

Investigated multiple claims a day while proactively keeping customers informed about the claims process. Prioritized claims in order to be as efficient as possible. Resolved many customer disputes by identifying the problem and providing solutions to improve customer service. Obtained and considered all evidence available to make accurate liability decisions

Champaign, Il

Communicated with customers on a daily basis to provide quality customer service. Oversaw 50 new employees every semester to prepare for an active atmosphere of constant customer interaction. Adjusted easily throughout the store; flexible to work in various departments