Chris Marsh Email & Phone Number

Knoxville, Tn, Us

Chicago, Illinois, United States

Knoxville, Tennessee Area

Appraise automobile or other vehicle damage to determine repair costs for insurance claim settlement. Prepare insurance forms to indicate repair cost or cost estimates and recommendations. Negotiate agreement with automotive repair shop on repair costs.

Knoxville, Tennessee

Facilitating resolutions between the US Department of Education and their borrowers by assisting said borrowers with bringing defaulted student loans back into good standing.Providing unsurpassed customer service by advising borrowers of appropriate solutions to allow for quick and expeditious administrative wage garnishment suspension or prevention.Surpassing activation and program enrollment goals by 165% and 130%, respectively, on a 6 month rolling average.Provide outstanding customer support by disseminating specific instruction to meet individual borrower needs, while keeping the highest level of accuracy to prevent any instance of misinformation.Adhering to all FDCPA and US Department of Education laws, rules and regulations.Exemplify professionalism and proper etiquette while using all forms of communications with the client, borrowers and peers.Updating and utilizing the US Dept of Ed’s Titanium System to analyze borrower files and assess their needs.Obtain and preserve Public Trust Security Clearance

Conroe, Texas

Deliver exceptional customer service by providing appropriate debt relief for families struggling with costs from timeshare ownership.Develop and implement innovative strategies for selling financially feasible and highly effective timeshare ownership, writing business in excess of $110K/month with average transactions of $7K - $10K.Provide outstanding customer support by facilitating the sale, transfer and liquidation of owners’ timeshare interest.Continuously exceed all personal and corporate quotas.Leverage consultative sales strengths to identify opportunities, nurture relationships and close deals.Collaborate with service departments to create procedures to increase customer service and improve customer satisfaction and loyalty.Exemplify professionalism and proper etiquette while using all forms of communications with both clients and peers.Earn consistent commendations for going above and beyond expectations and providing outstanding service and attention to clients.

Maryville, Tennessee

Established and launched a successful business providing the most advanced method of roof and exterior cleaning.Managed and trained four crews of skilled laborers while monitoring for top productivity and efficiency. Devised and integrated a number of successful sales, marketing and advertising campaigns to increase business awareness. Drove revenue and profit to drastically increase yearly since business inception for continual business growth. Created and ensured strict adherence to all quality standards for work performed to ensure optimal business success.Remained up-to-date on the latest industry trends to offer the appropriate services and increase sales.Provided excellent customer service to all customers while considering client input for future ideas. Performed numerous business accounting/bookkeeping duties – responsible for creating and managing invoices, letters, reports and financial statements using various software including Microsoft Office.

Knoxville, Tennessee

Oversaw a variety of critical financial duties including handling money management and maintaining nightly, weekly and monthly bookkeeping to ensure top profitability. Administered full assistance with crucial loss prevention and store management tasks such as customer surveillance and suspicious monitoring to ensure and provide customer and employee safety. Directly supervised and trained all employees guaranteeing the complete understanding of their responsibilities and company policies. Developed improved procedures to maximize productivity and customer service efforts.Planned and forecasted staffing needs, assuring a strong team to maximize customer service efforts.Drove company profitability metrics, employee engagement and customer experience through change and innovation as a supportive leader.

Boynton Beach, Florida

Maintained a detailed calendar in order to set weekly schedules for smooth and efficient operations. Prepared and produced comprehensive end of month financial reports for review by upper management. Managed a number of key human resources functions including employing and terminating staff members as needed. Maximized profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer.Utilized superior communication skills to motivate staff and develop effective working relationships with peers, executives and clients.Addressed all employee performance problems promptly and directly in accordance with company personnel policies and procedures.Increased revenues by over 30% and achieved record number of sales and customer service ratings.