Michael Edwin Email & Phone Number

East Brunswick, New Jersey, United States

New York, Ny

Review and submission of product-related invoicesPulling reports in preparation for weekly meetings with marketing and production teams.Recapping notes from the various meetings.Creating reports and pulling analytic data from existing reportsLiaise with different departments for gathering information related to upcoming releasesArchiving production assets.

Livingston, Nj

Utilized CRM software such as Salesforce, Okta, and Zendesk for internal communications and creation of solar designs.Utilized SQL for data manipulation and organization of clients within spreadsheet to track customer progress.Stayed on Quota to communicate with 150 customers a day through phone calls, knocking on doors and inside sales support.Booked 80+ appointments per month and closed 80% of my deals while gaining business development expertise in the field.Created pipeline business where I worked on solving and providing solutions for client issue regarding their electricity bill.Helped lead a team of 10 sales representatives using data metrics, and collaborative efforts to help hit our monthly goals. Canvassed multiple cities in New Jersey educating multiple clients about the NJ solar renewable energy program.

Jersey City, New Jersey, United States

Maintained a high level of professionalism, patience, understanding, empathy and efficiency to minimize customer dissatisfaction and increase customer loyalty and applied strong problem-solving ability and active listening skills. Utilized CRM soft such as salesforce, Zendesk to communicate with customers via live chat.Knowledge of Casino/Poker/Sports and of e-commerce related fraudulent dangers.Effectively managed a high volume of inbound calls, live chats and ensure all emails are responded to in a timely manner.Review customer feedback related to customer entitlement, case management and analysis of statistics for customer access.Provide resolution and feedback and addressed and resolved customer complaints empathetically and professionally.

Austin, Texas Area

Managed Factory Quality Metrics Data and Power BI visuals to improve data flow from factory.Developed Quality Portal software using SQL to improve the factory reporting process to the Executives.Conducted Analysis on Production Process to improve the quality of product made from Dell and ODM sites.Used statistical tools to such as Excel, Power BI to interpret data sets, paying particular attention to trends and patterns that could be valuable for diagnostic and predictive analytics efforts.Organized quarterly projection data gathered by senior analysts in an orderly way for executive management.Reported bi-monthly data analysis findings to upper management to use in making organizational decisions.Organize, extrapolate, and disseminate data across departments to be used for drawing conclusions about the success of current methods.Present detailed reports about the meaning of gathered data to members of management and help them identify scenarios utilizing modifications in the data.

Master Of Science - Ms, Business, Management, Marketing, And Related Support Services, First Year Masters Student

Bachelor'S Degree, Electrical And Computer Engineering, Senior

Activities and Societies: Minority Engineering Educational Task (MEET), Louis Stokes Alliance for Minority Participation(LSAMP), RU-1st.

Associate Of Science (A.S.), Engineering, Sophmore

Activities and Societies: Phi Theta Kappa Math Club Student Government Association (SGA) Electrical Innovations Club