Michael Effinger Email & Phone Number

Reynoldsburg, OH, US

Columbus, Ohio, United States

• Program and Product Manager responsible for the day-to-day exectution of a large, cross-functional program involvinvg the implementation of a new technology platform and enhanced business strategy.Responsibilites.
• Using an Agile mindset to manage day-to-day work completed by internal strategy team as well as outside software vendor.
• Managing product and program roadmap and implementation plans and providing relevant updates to various stakeholder groups
• Aligning… Show more Program and Product Manager responsible for the day-to-day exectution of a large, cross-functional program involvinvg the implementation of a new technology platform and enhanced business.
• Aligning internal resoures and stakeholders for successful implentation outcomes
• Identifying and removing barriers or risk at all levels of program

Independently lead multiple process improvement initiatives. Build and maintain stakholder relationships. Evaluate and recommend solutions that improve business results, increase efficiency, and reduce waste. Guide solution implementation for alignment with business and organizational goals.

• Responsible for executing Lean initiatives on a day-to-day basis.
• Conduct data analysis to identify process improvement opportunities
• Identify and develop metrics for sustaining improvement initiatives and measuring business results
• manage multiple process improvement projects simultaneously
• Ensure solutions are consistent with organizational objectives
• Build relationships with key stakeholders

As part of the newly created Voice Engagement Intake Team, created an intake process to effectively conduct intake and management of strategic initiatives for the Voice Engagement Team.Representative for Voice Engagement in cross-functional collaborations for the Collections Value Stream to enhance and guide value stream initiatives using Voice Engagement.

Daily management of dialer operations for various lines of business. Ensured effective and strategic use of dialer to maximize collection activity.

Compiled, researched, and validated dialer and agent dialing defects related to both company and government compliance regulations. Provided dialer related data to business partners with complete analysis of dialing activity.

Ensured that Collections departments were able to complete required outbound collections phone calls. Used various data such as inbound/outbound call volume, number of available agents, strategy requirements, and hourly results to make decisions regarding how to best meet set business goals. Verified that the business partners operated within compliance at.

Responsible for individual employee performance and job coaching. Implemented ways for direct reports to improve performance including skills refreshers, role playing, job aids, and contests. Lead the creation, testing and implementation for a new departmental call quality program that placed an emphasis on the customer experience. Interacted with company.

Resolved difficult customer inquiries and complaints while maintaining a positive image of the company.

Contributed to daily production goals through high performance in assigned process path including stow, indirect path support, unloading trailers. Managed work flow for stow process path through effective planning and distribution of incoming inventory.Provided process training and coaching for new hires in the stow process path. Acted as resource for new.

Reynoldsburg, Ohio

Managed all inbound and outbound shipping and receiving of FedEx/UPS, Company and special deliveries. Mantained inventory levels, trained new team members, prepared for and assisted with yearly inventory. Volunteered for multiple projects including store resets and holiday resets. Received 4 "Employee of the Month" awards for outstanding results.

Reynoldsburg

Pioneered the Inventory Specialist position to minimize inventory discrepancies and increases profitability through ensure product levels were accurate and adequate Created product and inventory logs to track losses and minimize losses. Managed shipping and receiving as well as trained new employees. I also worked as a Sales Associate offering the best.

Bachelor Of Science (B.S.), Business Administration, Leadership & Management, 4.0

Activities and Societies: Sigma Beta Delta

Bachelor Of Arts (B.A.), English