Michael Einreinhof Email & Phone Number

United States

Remote

Utah, United States

Served as contributing member of a high-performing technical support team by supplying our customers within field product support via phone. Served as a point of contact for all networking inquiries. Listened attentively to customer needs and concerns. Create knowledge base articles for our tech support knowledge base. Participate in product Beta testing and provide feedback.

Logan, Utah

• Served as a peer resource, mentor, and advisor to the 30+ residents• Mediated conflicts between roommates• Worked with Co-Resident Assistant to execute creative programs, fostering student development politically, socially, and culturally.• Implemented and enforced all University and On Campus Housing policies.

Logan, Ut

Provide outside additional teaching for students that did not quite understand the concepts in class. Helped and answered questions regarding homework, showing them the path to allow them to learn without someone showing what to do. Graded homework and exams.

Logan, Utah

Part of a team that designed a prototype of a sonication cell for life detection on Mars and other space bodies of interest. Our design was featured in the Utah State Magazine.

Cottonwood Heights, Utah, United States

Solved network and website issues while implementing good security practices.Started the work to streamline the ease of technology use for a solo entrepreneur.Enabled mobility to increase efficiency by 60% for travel to deliver classes and lecture for their business.Drafted recommendations for different avenues in upgrading their hardware that would see a 90% increase in productivity and data recovery.Found ways to cut 35% of costs to save money by utilizing all their Microsoft Office 365 Business plan.

Charlottesville, Virginia Area

Assisted in cybersecurity efforts by researching and learning about cyber threats with combination of public, private, andinternally developed sources of information.Used various tools to inspect IT systems and analyzed logs for evidence of threats; and produced summary reportsdescribing all findings.Leveraged sources including: Wildfire, SQL databases, QRadar, Barracuda, and Palo Alto.Responded to all security incidents in the company from potential malware to spear phishing attempts.Increased security alerts 5% by implementing new IDS and email filters, increased employee security awareness by 30%

Charlottesville, Virginia Area

Maintain team cohesion, helped team with backed up inventory, team safety, product safety, workspace setup and clean up, managed machines equipment repair ensuring good working orderPackaged incoming goods from vendors with Packsize cardboard cutter and gluing machine that were then sent out to customers.Then returned to work for the holiday rush in December 2018.

Master Of Engineering - Meng, Systems Engineering

Bachelor'S Degree, Biological/Biosystems Engineering