Michael Elgin Email & Phone Number

Portland, Or, Us

Vancouver, Washington, United States

- Exercise independent judgment and discretion while handling confidential materials in collaboration with Legal and Engineering departments.- Partner with cross-functional teams and external service providers to ensure positive outcomes for both the company and its clients.- Lead weekly meetings with Legal and Engineering teams to discuss new injury cases, claims, settlements, and emerging product trends.- Review all communications between the technical support team and injured… Show more - Exercise independent judgment and discretion while handling confidential materials in collaboration with Legal and Engineering departments.- Partner with cross-functional teams and external service providers to ensure positive outcomes for both the company and its clients.- Lead weekly meetings with Legal and Engineering teams to discuss new injury cases, claims, settlements, and emerging product trends.- Review all communications between the technical support team and injured clients following a new incident report.- Create and maintain comprehensive case files within Legal’s system, including incident reports, injury photos, equipment photos, purchasing information, call and email records, and medical bills.- Guide clients through various resolution pathways, such as product refunds, PAS payments, whole good replacements, and product upgrades. Show less

Vancouver, Washington, United States

- Document each new case in the Executive Response Team spreadsheet using Excel.- Send introductory emails to new clients, acknowledging receipt of their complaints and providing availability for calls.- Identify whether client issues are software-based or hardware-based, collaborating with the tech or App Support teams to determine the best solutions before communicating next steps to clients.- Provide regular updates on case progress to supervisors and the Executive Level Team… Show more - Document each new case in the Executive Response Team spreadsheet using Excel.- Send introductory emails to new clients, acknowledging receipt of their complaints and providing availability for calls.- Identify whether client issues are software-based or hardware-based, collaborating with the tech or App Support teams to determine the best solutions before communicating next steps to clients.- Provide regular updates on case progress to supervisors and the Executive Level Team (ELT).- Respond to Better Business Bureau complaints within the 10-day period.- Address Attorney General cases within the stipulated 14-day period.- Coordinate with third-party service providers to schedule and confirm service appointments, including in-home assembly, removal services, and repairs.- Use the Executive Level Escalation template to document the root cause of escalations and submit it to the ELT after successful case resolution. Show less

Vancouver, Washington, United States

- Assisted customers with orders for replacement parts and recorded all interactions in customer files.- Provided troubleshooting assistance for equipment issues, maintaining above-average stats and KPIs to meet department goals.- Responded to email inquiries within a three-business-day SLA.- Collaborated with the tech team to verify correct replacement part orders.

Portland, Oregon, United States

• Ensured food quality by cooking and prepping food to order, following kitchen procedures• Monitored food waste and inventory levels, resolving food quality issues• Supported a strong team dynamic between back of house Crew and front of house Crew• Developed Crew members to be future Kitchen Leaders

San Diego, California

I delivered exceptional care to clients in their homes, prioritizing safety, order, and client enjoyment. • Assisted in executing personalized weekly schedules and care plans.• Provided personal companionship and emotional support to each client.• Handled administrative functions, including documenting task completion and reporting changes.

Associate'S Degree, Communication And Media Studies (Transfer Program)

High School Diploma