Senior Regional Facilities Operations Manager, Key Accounts (1/2021 - 12/2022)Provided full facilities services (Maintenance, Cleaning, Food Service, Security, and Pest Control) for 26 campuses across the US, operated by Mars, Inc., based in Chicago, Illinois. Worked directly with the client’s Regional Manager of Vendor Services and supervised a total staff of 300 employees. Held full P&L responsibility for $52M in revenue.• Part of the due diligence team and led the operational onboarding/startup for 26 sites, over a 6-month period. Conducted initial site audits in conjunction with Mar’s representatives to establish to get a full understanding of the existing equipment and the general conditions of the operation. Worked with our internal resources to develop operations standards and processes for each campus.• Achieved operational cost savings of $2.2M by reducing the number of vendors and negotiating national buying agreements with several major suppliers. • Negotiated contract exceptions with the campus-level Mars contacts to avoid scope creep and protect project margins

Led five teams (400 employees) dispersed across the country, providing janitorial (cleaning, trash, document shredding, grounds, parking, pest control) to five HPE campuses with 5M square feet of office space.• Designed and implemented a recycling program for all campuses to help HPE meet its corporate commitments to Green Policies. Reduced overall waste from 100% landfill to 18%. • Implemented a Clean Room Environment Program for the manufacturing facilities. Trained a select group of employees in the cleaning processes necessary to meet HPE’s requirements. Contracted with an independent 3rd party to install dust detectors and perform quarterly site inspections to verify contract compliance

Reported directly to the president of the company and led a team of 10 direct reports, who in turn supervised 800 staff members, providing janitorial services to office buildings across Houston. Developed and managed a KPI program and standard operating procedures.• Saved $250K in supply costs by selecting a sole source vendor and negotiating more favorable terms. • Reduce legal and unemployment costs by training all supervisors on correct coaching, training, and employee discipline policies and procedures, which reduced successful unemployment claims.• Worked directly with the Sales Team to improve bid-win strategies and design Service Level Agreements for the accounts.

Reported directly to the president of the company and held operational responsibility for 60 buildings and a staff of 200.• Increased revenue by 300% by increasing cold calling to find new business, grew existing accounts by selling new services; and expanded the market area to Baton Rouge, Louisiana.