Michael Esper Email & Phone Number

Livonia, Mi, Us

Design, deploy, and administrate WorkForce Software's global corporate networking and network security solutions. This includes routers, firewalls, switches, wireless access, endpoint security, and other cyber security needs.

Livonia, Mi, Us

Livonia, Mi, Us

Configure and Deploy Cisco FirePower Security solution- Upgrade existing Cisco ASA 5500-X firewalls to FirePower Ready- Setup and configure FirePower Management Center- Configure and deploy IPS and Malware Policy- Deploy FireAMP Endpoint Agent for Windows and Mac OSImplement 802.1x Network Access Control for Wired and Wireless networks- Utilize Cisco Switches,Wireless LAN Controller and Windows Server 2012- Dynamic VLAN assignment based on Active Directory Group Membership- Enable 802.1x Wired/Wireless for end-users via Active Directory Group Policy- No EAP or EAP failure results in a Guest VLAN assignment

Livonia, Mi, Us

•Manage firewalls, routers, switches and access points throughout our corporate global environment•Utilize Cisco Security Manager to manage firewall configuration and IPsec tunnels•Utilize CatTools to backup configuration files of all networking equipment•Replace Fortinet Firewalls with Cisco ASA 5500-X series as a corporate standard•Replace HP access layer switches with Cisco 4500/6500 series modular switches as a corporate standard•Implement AAA management for all networking equipment using RADIUS/LDAP on Windows Server 2012 R2•Implement additional layer 2 security features(proper access port configuration, DHCP snooping, 802.1x, etc...)•Design and implement Cisco AnyConnect solution using two-factor authentication(AAA and certificate matching)•Administer Cisco 5508 Wireless LAN Controller with local and FlexConnected Access Points•Implement Cisco ClientLink and CleanAir design technologies on Cisco 5500 Wireless LAN Controller

Livonia, Mi, Us

•Set up new employees (laptop imaging, user accounts, email, building and application access, phone)•Install, configure, and update computer hardware, software and patches•Manage user accounts through Active Directory (creating users, unlocking account, password reset, updating information, etc.)•Work with PC hardware vendor to schedule replacement of failed components•Resolve network related issues (Ethernet, wireless and Internet connectivity, printer and resources)•Ensure compliance with applicable procedures for maintaining official records and equipment usages•Create and update system images•Coordinate system and application license purchases•Assist employees in connecting personal devices (iPads, iPhones, Blackberries, Android devices) to our wireless network and email system•Recommend ways to optimize computing environment•Monitor PC backups•Ensure security policies are followed

Madison, Wi, Us

• Product Specialist for TDS managedIP Hosted VoIP phone system.• Conduct product demonstrations for managedIP Hosted phone system.• Develop and present a proposal to the customer, as needed. Gather all pertinent background information, configure the managed solution and present the solution and/or respond to the customer’s RFP.• Act as technical reference and assist overall sales process for both inside and outside sales teams.• Help train new employees on the managedIP Hosted phone system and sales process.• Maintain knowledge of all TDS products and services as well as an overall understanding of new and existing telephony technologies.

Livonia, Mi, Us

Information Technology Support Center Team Leader• Responsible for 10 team members, worked to facilitate desktop support and new technology deployments for 50 locations and 2000 employees• Responsible for support ticket assignments and escalation based on team members strengths• Trained new desktop technicians in Roush infrastructure, applications and processes • Direct executive support technician• Worked with information technology project team to research new technologies for different departments within Roush• Worked with IT project management to define corporate image for desktops and laptops• Responsible for specifying desktop, laptop and other equipment related to desktop support• Built customer systems for specific user projects• Helped facilitate migration from Novell GroupWise to Office 365 e-mail• Helped facilitate migration from Windows XP to Windows 7Helpdesk• Created new employee network and email accounts in Novell/Groupwise and AD/Office 365• Created and managed directory rights through Novell ConsoleOne• Responsible for account suspension or removal• Assign and track VPN access for employees• First point of contact for all Roush employee IT supportInformation Technology Technician• Worked with various departments to fulfill their needs within the company. This includes hardware refresh, department information technology moves and research and deployment of new technology.• Setup, deployed, troubleshot, and fixed Blackberry phones as Blackberry Enterprise Server Device Administrator.• Worked as Tier 2 support for Roush employee technical problems.• Helped migrate Livonia campus from Office 2003 to Office 2007• Utilized various tools for virus and spyware removal for critical systems that could not be re-imaged. (Malwarebytes, Avast, Norton, etc..)• Imaged newly acquired desktops and laptops with corporate image using ZENworks and Microsoft Deployment Toolkit