Michael Esper Email & Phone Number

Livonia, MI, US

Design, deploy, and administrate WorkForce Software's global corporate networking and network security solutions. This includes routers, firewalls, switches, wireless access, endpoint security, and other cyber security needs.

Livonia, MI, US

Livonia, MI, US

Configure and Deploy Cisco FirePower Security solution- Upgrade existing Cisco ASA 5500-X firewalls to FirePower Ready- Setup and configure FirePower Management Center- Configure and deploy IPS and Malware Policy- Deploy FireAMP Endpoint Agent for Windows and Mac OSImplement 802.1x Network Access Control for Wired and Wireless networks- Utilize Cisco.

Livonia, MI, US

• Manage firewalls, routers, switches and access points throughout our corporate global environment
• Utilize Cisco Security Manager to manage firewall configuration and IPsec tunnels
• Utilize CatTools to backup configuration files of all networking equipment
• Replace Fortinet Firewalls with Cisco ASA 5500-X series as a corporate standard
• Replace HP access layer switches with Cisco 4500/6500 series modular switches as a corporate standard
• Implement AAA management for all networking equipment using RADIUS/LDAP on Windows Server 2012 R2

Livonia, MI, US

• Set up new employees (laptop imaging, user accounts, email, building and application access, phone)
• Install, configure, and update computer hardware, software and patches
• Manage user accounts through Active Directory (creating users, unlocking account, password reset, updating information, etc.)
• Work with PC hardware vendor to schedule replacement of failed components
• Resolve network related issues (Ethernet, wireless and Internet connectivity, printer and resources)
• Ensure compliance with applicable procedures for maintaining official records and equipment usages

Madison, WI, US

• Product Specialist for TDS managedIP Hosted VoIP phone system.
• Conduct product demonstrations for managedIP Hosted phone system.
• Develop and present a proposal to the customer, as needed. Gather all pertinent background information, configure the managed solution and present the solution and/or respond to the customer’s RFP.
• Act as technical reference and assist overall sales process for both inside and outside sales teams.
• Help train new employees on the managedIP Hosted phone system and sales process.
• Maintain knowledge of all TDS products and services as well as an overall understanding of new and existing telephony technologies.

Livonia, MI, US

• Information Technology Support Center Team Leader
• Responsible for 10 team members, worked to facilitate desktop support and new technology deployments for 50 locations and 2000 employees
• Responsible for support ticket assignments and escalation based on team members strengths
• Trained new desktop technicians in Roush infrastructure, applications and processes
• Direct executive support technician
• Worked with information technology project team to research new technologies for different departments within Roush