Michael Espie Email & Phone Number

Milton, Brisbane.

In my current role, I provide general and specialised application support to Transmax's flagship product STREAMS, a traffic management platform used by state governments, councils and private road operators throughout Australia.

Milton, Brisbane

Milton, Brisbane.

• Ad-hoc technical support, problem resolution and providing workarounds for known issues.
• Ensuring detailed information is gathered and retained for software defect investigation.
• System deployments and upgrades.
• Proactive system performance monitoring.
• Preventative maintenance tasks.
• Assisting external vendors with onsite troubleshooting.

Brisbane, Australia

• During the rollout of McDonalds Create Your Taste kitchen and Kiosk IT rollout, I was team-leader for 40 install locations across south-east Queensland.
• Integration of new hardware and software changes in a live environment while working with clients to ease impact on operations.
• Providing experienced advice about network/power/configurations to subcontracted electricians and cablers.
• Escalation and issue logging of fixed and outstanding issues.
• Dealing with 3rd party vendors for EFTPOS banking.
• Installation of stacked cisco switches and basic configuration upload.

Murarrie

• In my role for Goodstart Early Learning, my responsibilities revolved around:
• Ensuring a smooth roll-out of touch-screen computers for use by children and staff in day care centres across all of Queensland. This was done by testing staging OS, deploying staging OS, arranging logistics for.
• Arranging the upgrade of legacy networking equipment across 400 sites via complete replacement or software updates to install VPN. This was done by working with Level 3 network architecture professionals who provided.
• Providing oversight of external contractors assisting with an in-house project for 1400 iPads to be staged, tested and allocated to specific child care centres. Asset detail recording, progress reporting, issue.
• Citrix - XenApp - remote desktop, application management and publishing
• Sharepoint - workflow creation, list creation, automation

Queensland, Australia

Coles GroupExperience: Group training of staff in use of VOIP telephone systems; Physical deployment of new store rollouts (rack-mounted server equipment, VOIP, Back office work stations, PDAs, POS); Experience in basic configuration of Windows Server 2008 and XP; Pre-configured template loading of cisco routers via putty; Asset logging; Providing phone.

Brisbane, Milton

Experience: Supporting customer purchases via phone and call-ins; System building and QA; Warranty processing and testing; Warranty follow ups with manufacturers; Staff training in sales and technical department.

Gympie, QLD

Experience: Support of clients via phone and on site callouts; Pricing quotes; Fault finding; Virus Diagnosis; System Building; Stock ordering; Warranty processing.