Michael Evans Email & Phone Number

Hitchin, England, United Kingdom

Sales agent for Step Change Outsourcing currently acting on behalf of SCO's client EE.I handle high volumes of customer accounts and provide focused recommendations based on the customer's needs to allow them to purchase products from EE's wide ranging offering.EE's offering is constantly updating to ensure it can provide the most cutting edge equipment and service to its customers. I enjoy keeping up to date with emerging technologies and use this to provide exemplary recommendations to my customers.I started this role working in the customer service team, receiving high volumes of inbound calls requiring me to use my knowledge of the product library and ability to problem solve quickly to effectively collaborate with other teams and resolve issues while providing the highest level of service to the customer. Upon recognition for exceptional performance on this project I was raised to outbound handling in which I currently operate.The majority of the role I have held here at Step Change has consisted of working remotely. I am one of a minority of operatives entrusted to work securely from home during the pandemic. I have had to work independently and use my initiative to continue performing above the standard required by the client.

Lewes, England, United Kingdom

Working as a store assistant in the Aldi team has required me to be quick on my feet, dealing with customer complaints and enquiries, while maintaining stock levels and till lines and keeping a generally high level of productivity. I have had to be quick and effective handling cash and observant, ensuring store standards are maintained.

I worked in multiple establishments including restaurants, hotels and casinos, priding myself on customer service and professionalism. This required me to quickly adapt to new teams and systems regularly while creating good rapport with management.