• Develop and implement Standard Operational Procedures (SOPs), regulations, policies, and procedures to advance the company's mission, vision, goals, and objectives.• Hire, develop, train, manage, supervise and direct all dispensary employees. • Lead the development of employee training materials, including education and development of staff regarding medical cannabis strains, products, and consumption mechanisms• Manage financial records and cash handling procedures• Maintain all confidential information according to HIPAA policies and procedures• Deliver optimal productivity through operational excellence, process improvement, and consistent resolution of challenges• Conduct performance reviews of dispensary employees• Interface with wholesalers and grow/processors to negotiate and source quality product supply• Develop, coordinate, and staff dispensary schedule• Manage all aspects of dispensary with a customer-first mentality and an intense focus on company culture and ethics, customer service, sales growth, and brand standards• Provide input regarding marketing strategy and initiatives in collaboration with ownership, current managers, and an external marketing team • Oversee compliance, loss prevention, security, and logistics on all mutual issues and in prioritization of needs• Interface with outsourced IT to develop and continually assess technology implementation and adjust based on business needs• Maintain in-depth knowledge of every product and strain in the store, as well as industry-wide product knowledge• Stay abreast of customer and business trends and actively communicate with corporate stakeholders to provide input on retail and strategic business initiatives• Ensure that physical environment is safe, sanitary, and that all equipment/technology is in good working order• Lead initiatives, store strategies, and specific projects at the store level that may be assigned by executive-level management• Report directly to Ownership

• Creation of all Standard Operating Procedures for retail and packaging centers along with overall implementation and training• Managed 45 individuals between 4 departments and 2 locations including both retail stores, packaging, MIP and cultivation centers• Ensured there was clear communication to all upper management and executives to understand the needs of the business along with how to adjust practices and policies to serve both the business and its employees• Always achieving the goal to go above and beyond to deliver an enjoyable environment for all employees and patients to enjoy each day within the facility to better serve the 150+ patients that visited daily• Continuously developed techniques and follow up training to better serve the purposes of keeping each department compliant and prepared for any state-administered audit

• Created and implemented SOP's for inventory, cash handling, and product loss • Managed a team of 20 and oversaw their ongoing training • Assisted in overall inventory practices, resulting in a 0% variance • Embraced the family environment while having the ability to bring in new ideas and sales techniques that increased sales throughout the store front • Brought knowledge of trends and ways to utilize sales data to ensure growth on all levels for the entire brand

* Began as an entry level sales associate and flower trimming for our Medical Marijuana locations, gathered immense knowledge on regulations, process and procedure* Proved my dedication and effort during the busiest months as Retail Marijuana came on board to become promoted to sales lead* The opportunity to grow continued as I took on the Assistant manager role and created a stable environment for all employees and patrons* Two of us were solely responsible for correcting compliance and regulatory oversights by previous management, in which we succeeded and had one of the best audit records during my tenure* Became the General Manager of our Alameda location where I was successful in having the lowest turnover and created sound system alignment, process, and procedures that allowed for all inventory and audits to follow suit with corporate expectations* Given the opportunity to take over the Peoria location, our number 2 location in sales, processing 800 patrons daily and turned an overall 60% regulated variance into 3% in less than 6 months; raised the overall level of expectation for all associates, while stabilizing the sales environment, and consistently increasing overall sales by 20% * Informed 38 direct reports to create a well-rounded team mindset and strategy based on information from ownership and executives* Coordinated activities of multiple departments concerned with the production, pricing, sales, and distribution of all products* Communicated business needs to executives and HR to adjust staffing levels based on data that allowed for the best experience for employees and patrons* Created an enjoyable environment for all employees and patrons to enjoy each day within the facility* Analyzed data to determine trends in sales along with interpreting data to ensure our inventory was always available for patrons

* Ensured satisfaction for over 300 members within the top golf resort in Arizona by providing a timely response to needs and services as requested* Accepted direction from the golf director and head professional to gather information needed in order to provide the highest level of service* Prepared equipment for use and cleaned all areas of use to create a well-rounded atmosphere for all involved