Michael Evans Email & Phone Number

United Kingdom

City Of Bristol, England, United Kingdom

I currently answer high volume calls from customers, solicitors and third parties regarding pre and post-application mortgages. This includes identifying customer needs, clarifying information and providing solutions to problems whilst adhering to financial policy and procedures. This position also includes administrative work using different types of bespoke software and using my own initiative when working independently or in a team to follow up queries or gain relevant information from other departments.

City Of Bristol, England, United Kingdom

Finding solutions to improve customer journey through pain points raised or investigated by myself or others.

I communicate with potential clients to discuss the company, the objectives and prospects (content and functionality updates) of a company's website. This is in order to understand the type of design required, to develop into a fully functional website (HTML, JavaScript, PHP, MySQL, CSS, SEO and website CMS) and maintain daily. I regularly ensure client satisfaction.

A client requested private one-to-one tutoring support in Microsoft Office applications, Apple and Windows operating systems for everyday tasks.

Constructing digital marketing plans, carrying out and achieving the main objectives via social media management (new audience marketing exposure and answering potential customer queries), PPC advertising, copywriting, SEO keywords, utilising unique network functions, scheduling software and Wordpress CMS for online articles. I also analysed the return on investment (ROI) for my clients through a written report so that client satisfaction was achieved.

Responsible for usual cleaning tasks and ordering more cleaning supplies when needed.

Bachelor Of Science, Applied Computing, First Class

Foundation Degree, Applied Computing, Pass

Btec National, Computing, Distinction*

Btec First, Computing, Triple Distinction