Michael Ezzat Email & Phone Number

Cairo, Egypt

- Support day to day contacts at the client, contributing to the achievement of client satisfaction targets- Build effective relationships with client representatives- Own reporting, including report maintenance, business issue analysis and solution integration- Provide training to clients on Nielsen tools and solutions- Trouble-shoot and resolve client inquiries related to databases, software, coding and other key aspects that impact client deliverables- Continue to broaden knowledge of client business issues and needs, Nielsen services and broader industry- Liaise with other teams as necessary (e.g. operations, off-shore partners, technology and data science) to solve client business questions and inquiries- Monitor the progress of inquiries against agreed service levels and escalate any issues to the appropriate team- Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded- Work closely with Practice/Retail Analytic Consulting teams, Operations and Data Science to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes

Egypt

-Providing cost and time-to-market insights to the commercial team-Speak to different audiences both internally (Commercial teams, Solution Owners, Developers, Client Service, Project Management, Client Liaisons etc.) -Translating client needs into a business scope as well as into a Functional Specification document that reports developers, deployment teams and technical leads use to set up front end solutions-Motivating direct reports to achieve all KPI and ensure they are appropriately rewarded and recognized for their contribution-Supporting team of report liaisons in their day to day activity- Install Nielsen Answer Software to the clients.- Train all new FTES in Nielsen on how to use NAD software and provide class room for the client .

Egypt

- Create global project For MENAP –Europe.- Design dashboards on “Google Data Source’’ & “Indigo Studio’’ Mobile application.- Mange a quotation “it’s a statement setting out the estimated cost for a particular report or service”.- Attend Global Town-halls to shortlist the main points to be trained in the future.- Take customer satisfaction into consideration to improve the provided service. - Design consolidated reports easily.- Focal Single Point-Of-Contact (SPOC) between the world and MENAP teams.- Identify trends and report out on business improvement opportunities- Prepare proposals, presentations and analytical reports for clients based on Nielsen data.- Participate in Nielsen Global Impact Day (NGID).- Create QBN Global Project “Quarter by Number ‘’ with cooperate with Australian Team.

Egypt

- Handle reports for many different clients with a lot of clients Such as Unilever – Nestle – ABC – Edita.- Monitor database update and track changes through SKU’s level.- Design dashboards FMCG categories for 12 countries by Using “SAP Business Application’’ called xcelsius.- Communicate with Production team for sharing timeline for database release.- Sharing Reports with Cs with appropriate format and keep focus on consistency of report.- Analysis reports techniques by KPO training. - Ensure that database release are accurate.

Egypt

• Prepares asset, liability, and capital account entries by compiling and analyzing account information.• Documents financial transactions by entering account information.• Recommends financial actions by analyzing accounting options.• Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports.