Michael Falgien Email & Phone Number

San Francisco, California, United States

Lead, manage, and motivate a team of 3 (L1 and L2) software engineers, including workload prioritization, projects, and support tickets. Track and manage the support status page for production incidents; synthesized and presented insights at the weekly allhands meeting. Enable sales as a technical resource for customer-facing engagements and product demonstrations. Work closely with third-party vendors to ensure alignment on deliverables. Managed product QA and regression testing for agile product releases.- Served as QA Lead on the payment calculator refactor (core product service) requiring a change in APIs. Ensured all previous functionality and settings remained for 700+ customers and delivered the project with minimal disruption.- Reduced ticket resolution time by 40% and decreased first response time by 30%.- Instrumental in driving customer satisfaction and retention as Technical Lead for the Top 15 strategic business accounts.- Led the effort to integrate with Looker, which enabled the creation of customer reports for internal and external use. Leveraged SQL and internal systems to allow internal users with “self-service” by simply clicking for various metrics.- Developed code to ingest OEM vehicle data from a nightly export into internal systems to meet contractual compliance.

Pleasant Hill, California

Managed a fast-paced, dynamic workload with evolving priorities to support 120 clients and 60+ therapist schedules. Facilitated 25+ new employee onboarding, training, and documentation; streamlined and standardized key processes to optimize efficiency. Optimized schedules for efficiency while monitoring and reducing unfilled hours by 66%.

Pleasant Hill, California

Applied Behavior Analysis (ABA), Discrete Trial, Natural Environment Training

San Francisco Bay Area

Worked collaboratively with a team of 5 engineers to plan, prioritize, and execute a key project. Partnered with a sponsor stakeholder from NASA to gather requirements, features, and objectives; defined and documented project scope, resources, and milestones. Developed a web-based database of iron meteorites (Demo: Irondb.org) aggregated by research paper which extracts relevant data from raw text processed with NLP. Designed the User Interface (UI), developed a prototype using mock data, refined functionality, and gained approvals within the constraints of Agile development and 2-week sprints.  Created UI and database transactions for inserting, updating, deleting and managing new and existing entries.  Created UI and database transactions for inserting, updating, deleting and managing User Profiles and administrative roles. Instrumental in deep dive troubleshooting on technical challenges and (NLP) Natural Language programming.Tech Stack: JavaScript, Node.js, Python, PostgreSQL, Docker, Express, Sass, Jest

Walnut Creek

San Leandro

Bachelor Of Science (B.S.), Software Engineering, 3.67

Activities and Societies: Code Devils Organization

Bachelor Of Arts (B.A.), Linguistics

Education record

Activities and Societies: Alpha Epsilon Pi