Michael Fantom Email & Phone Number

Chattanooga, Tennessee, United States

Responsible for managing programs for new software product delivery. • Efforts included several new web user interfaces, automation and optimization efforts, data science integration, robotic process automation, and a Customer facing self service portal.• Created Power BI reporting for reporting Project status and timesheet adherence (from Project Online and OnePlan), and Website usage (For Azure Cloud Analytics)

Chattanooga, Tennessee

Responsible for management of software delivery projects and Project Management process improvement.• Managed Projects which provided a variety of solutions for improvements in automation and efficiency for Enterprise business users. • As part of a new PMO, I worked to build structure around the project management discipline at US Xpress. • Implemented a Scaled Agile Framework (SAFe) process for projects which increased predictability and velocity of delivery for several development teams.• Delivered Projects using Waterfall, KANBAN, Scrum, and SAFe methodologies

Alpharetta

NS2020 Program - Lead Project Manager for $110M Program (Government ordering and billing contract conversion)• Delivered all projects under my responsibility on time and under budget• Led team in transformation from Waterfall/Agile to SAFe methodology• Utilization of ATT TechDev Platform for Project ManagementHALO Program/Project Manager for $28M program (Automation effort for Large Business Customers)• Led Program to closeout• Utilized Scaled Agile Framework (SAFe) methodology to deliver the largest single release scope for the overall HALO program• Utilization of Rally/CA Technologies Software for Project Management

Atlanta Ga

Lead Project Manager on the “ATT Work” suite of products for ATT Advanced Solutions. • Projects managed on time and under budget• Lead responsibility for five IT development projects (3 Agile; 2 Waterfall)• Managed time and reporting application teams as well as overall project budgets and cost using PRISM Financial ModuleBusiness Analyst, responsible for authoring requirements documents and leading requirements reviews while using AT&T IT Unified Process (ITUP) for project management.• Authored, Implemented and Managed Business Requirements for a variety of IT development Projects• Worked with outside vendor to develop and deploy solution for sale of Barcode Services• Worked to develop a Customer Facing Online Store to allow credit card purchases of Advanced Mobility Solutions products by credit card

Atlanta Ga

Sole user support manager responsible for the End User Migration Toolkit Application, a java enhanced, Oracle based, web GUI application that simplifies and partially automates the Local Number Portability process.• Developed and maintained training documentation for all levels of system users• Delivered on site and web based (remote) training for user base as needed• Developed requirements for releases based on user feedback and ongoing self-administered system testingPerformed root cause analysis for system issues related to the customer experience for the user base