Manage company vendor scorecard processes. Meet with leaders from all lines of business to review Service Level Agreements (SLAs) and implementation into contracts. Partner with key business representatives to create and deploy scorecards via Excel and Visuant. Work with stakeholders to monitor vendor performance and execute performance improvement plans where necessary. Create and maintain reporting to ensure internal audit compliance.

Monitor established mortgage servicing service level agreements, including producing monthly scorecards to track vendor performance. Review servicing complaints to assess whether addressed appropriately by the vendor based on established vendor processes. Perform assessments (testing) related to key functions/areas within servicing, including Loan Administration (cash management, escrow administration, etc.), Default Management (Collections, Loss Mitigation, etc.), and Investor Accounting. Provide reporting to management based on the results of assessments performed. Manage servicing issues identified by business assessments, in addition to issues identified by business partners (Operational Risk, Compliance, Credit/QC). Work with internal business partners to address loan level/escalated issues, as needed. Participate in calls with business partners and vendors and prepare reporting as required based on information gathered on calls. Oversee the accuracy and timeliness of all required vendor reporting, in addition to ensuring that reports are maintained within SharePoint site. Participate in ad hoc projects as needed and assist management with requests related to servicing oversight.