Michael Flaherty Email & Phone Number

Memphis, Tennessee, United States

Greater Memphis Area

Greater Memphis Area

Tn

Memphis, Tn

• Assist Call Center Coordinators or Client in dealing with shipment issues and other Carrier Issues.• Responsible for implementing and managing freight transportation service providers as needed to meet CenturyLink’s transportation requirements. Also negotiated directly with carriers to obtain the best pricing possible.• Liaison for client in dealing with carrier relationships while presenting any issues the carrier may wish to address with the client.• Monitor cost metrics; develop plans to mitigate negative trends and report results of these efforts to Client quarterly. Also offer strategic and tactical recommendations for improvements in Client’s transportation model.• Support client’s freight payment vendor in resolving invoicing and carrier representative issues. • Manage two on-site employees responsible for client operations

Collierville, Tn

• Assist Call Center Coordinators or Client in dealing with shipment issues and other Carrier Issues.• Responsible for implementing and managing freight transportation service providers as needed to meet CenturyLink’s transportation requirements. Also negotiated directly with carriers to obtain the best pricing possible.• Liaison for client in dealing with carrier relationships while presenting any issues the carrier may wish to address with the client.• Monitor cost metrics; develop plans to mitigate negative trends and report results of these efforts to Client quarterly. Also offer strategic and tactical recommendations for improvements in Client’s transportation model.• Support client’s freight payment vendor in resolving invoicing and carrier representative issues. • Manage two on-site employees responsible for client operations

• Detail oriented job responsible for managing proper inventory levels at transload sites across United States and Canada.• Responsible for dispatching small fleet of truck shipments leaving Millington facility• Advising manufacturing daily of when product needs to be made and so shipping can be made in timely manner to meet customer demand. Responsible for developing forecasting model to project monthly customer demand.• Monitor carrier and railroad performance to meet company expectations.• Tracking of inbound raw materials via rail for manufacturing needs. • Responsible for railcar and transload site reconciliation during monthly plant inventory closing.

Third Party Logistics provider for Toyota North America – Memphis Crossdock Customer Service Coordinator February 2002- December 2003 • Responsible for JIT dispatch of 50 drivers in tri-state region. • Responsible for tracking drivers and resolving driver issues. • Prioritizing tasks in order of importance to operation.• Schedule loads with outside carriers as needed.• Develop reports to management regarding on-time accuracy and safety.• Keeping equipment and records in line with DOT regulations.• Working knowledge of hazmat as it relates to DOT regulations.Third Party Logistics provider for Cummins Engine Company Les Dunn, Senior Logistics ManagerPremium Transportation Manager October 2000- February 2002 • Management of outside carriers (LTL and Air) to oversee pickup times are achieved, resolve any issues and act as a liaison between outside carriers and Cummins Engine Company. • Responsible for cost saving projects totaling $80K for 2001.• File claims with carriers for damaged or late deliveries. • Experience in international shipping regulations.• Analyze shipping tariffs to determine best mode to ship product.• Provide tracing on shipments for customer.• Hands-on experience with WMS system for warehouse needs.Customer Service Coordinator October 1999 to October 2000 • Dispatching of Ryder Dedicated Fleet routes throughout U.S. and Canada. • Schedule loads with outside Truckload, LTL, and Intermodel carriers.• Extensive customer contact.• Supervise loading of Ryder Dedicated routes.• Dispatching of 50 drivers throughout U.S. and Canada.

Memphis