Michael Fliess
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Michael Fliess Email & Phone Number

Technical Support Specialist and Technology Service Center I at Northwestern Mutual
Location: Burlington, Wisconsin, United States 6 work roles 2 schools
1 work email found @northwesternmutual.com LinkedIn matched
✓ Verified August 2026 4 data sources Profile completeness 86%

Contact Signals · 1 work email

Work email m****@northwesternmutual.com
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Current company
Northwestern Mutual
Role
Technical Support Specialist and Technology Service Center I
Location
Burlington, Wisconsin, United States
Company size
37473 employees

Who is Michael Fliess? Overview

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Quick answer

Michael Fliess is listed as Technical Support Specialist and Technology Service Center I at Northwestern Mutual, a with 37473 employees, based in Burlington, Wisconsin, United States. AeroLeads shows a work email signal at northwesternmutual.com and a matched LinkedIn profile for Michael Fliess.

Michael Fliess previously worked as Technology Service Center I at Northwestern Mutual and Technical Support Analyst at Northwestern Mutual. Michael Fliess holds Information Technology, Network Specialist, 4.0 Cumulative Gpa from Gateway Technical College.

Company email context

Email format at Northwestern Mutual

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{first_initial}{last}@northwesternmutual.com
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Profile bio

About Michael Fliess

Focused and reliable IT support specialist with notable experience in customer service along with technical skill Windows, Office, Mac Hardware, MacOS, Mobile Device Management, and IP Networking.

Current workplace

Michael Fliess's current company

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Northwestern Mutual
Northwestern Mutual
Technical Support Specialist and Technology Service Center I
Burlington, WI, US
Website
northwesternmutual.com
Employees
37473
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Company profile
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6 roles

Michael Fliess work experience

A career timeline built from the work history available for this profile.

Technical Support Specialist And Technology Service Center I

Northwestern Mutual

Burlington, Wi, Us

Technology Service Center I

Current
Northwestern Mutual

Franklin, Wisconsin, United States

Oct 2024 - Present

Technical Support Analyst

Northwestern Mutual

Franklin, Wisconsin, United States

Supporting an onshore and offshore userbase of over 20,000 users as a Tier 1 Technical Support Analyst; field calls from users and focus on first contact resolution and customer satisfaction. Diagnose, troubleshoot, and fix issues with Windows PCs in an Active Directory environment, Active Directory account issues, Wi-Fi and Ethernet end user connectivity issues, VPN issues, Skype, RingCentral, and other phone system issues, proprietary insurance related software, and end user hardware related issues. Document incidents in Zendesk ticketing system, elevate tickets to Tier 2 teams as needed, and report possible outages to crisis management teams. Became a member of the Walkup team to assist Home Office customers both in person and remotely, additionally focusing on hardware issues and PC Upgrades, alongside fielding all the same types of Tier 1 support incidents in person at the Walkup desk.

Apr 2022 - Oct 2024

Technical Support Analyst

Northwestern Mutual

Franklin, Wisconsin, United States

Supported an onshore and offshore userbase of over 20,000 users as a Tier 1 Technical Support Analyst; field calls from users and focus on first contact resolution and customer satisfaction. Diagnose, troubleshoot, and fix issues with Windows PCs in an Active Directory environment, Active Directory account issues, Wi-Fi and Ethernet end user connectivity issues, VPN issues, Skype, RingCentral, and other phone system issues, proprietary insurance related software, and end user hardware related issues. Document incidents in Zendesk ticketing system, elevate tickets to Tier 2 teams as needed, and report possible outages to crisis management teams. Achieved an average FCR of over 80% and an average CSAT score of 95%.

Mar 2021 - Apr 2022

Customer Service Representative

Pick 'N Save

Waterford, Wisconsin, United States

Supervised and organized front end employees while addressing customer issues and complaints; troubleshooted front end issues while maintaining a fast and friendly checkout experience for customers

Jan 2020 - Mar 2021

Cashier

Walmart

Lake Geneva, Wisconsin, United States

Quickly and efficiently scanned and bagged each customer's items; also addressed customer concerns and issues and escalated issues to management when appropriate. Left this position to focus on finishing high school and preparing for college.

Nov 2016 - Jul 2017
Team & coworkers

Colleagues at Northwestern Mutual

Other employees you can reach at northwesternmutual.com. View company contacts for 37473 employees →

LF Lance Fletcher Lance Fletcher Colleague at Northwestern MutualZebulon, North Carolina, United States View → PS Parthasarathy Sampath Parthasarathy Sampath Colleague at Northwestern MutualFranklin, Wisconsin, United States View → TV Tom Vaughn Tom Vaughn Colleague at Northwestern MutualPensacola, Florida, United States View → ZR Zach Rewasiewicz Zach Rewasiewicz Colleague at Northwestern MutualGreater Milwaukee, United States View → KE Khadeem Edwards Khadeem Edwards Colleague at Northwestern MutualUnited States View → JL Jose Luis Guerra Jose Luis Guerra Colleague at Northwestern MutualTampa, Florida, United States View → KC Kristal Candray Kristal Candray Colleague at Northwestern MutualDaly City, California, United States View → DR Dominic Riccabona Dominic Riccabona Colleague at Northwestern MutualOrange County, California, United States View → MR Mackenzie Rosin Mackenzie Rosin Colleague at Northwestern MutualGreater Milwaukee, United States View → KM Kirstin Mrak Kirstin Mrak Colleague at Northwestern MutualUnited States View →
2 education records

Michael Fliess education

FAQ

Frequently asked questions about Michael Fliess

Quick answers generated from the profile data available on this page.

What company does Michael Fliess work for?

Michael Fliess works for Northwestern Mutual.

What is Michael Fliess's role at Northwestern Mutual?

Michael Fliess is listed as Technical Support Specialist and Technology Service Center I at Northwestern Mutual.

What is Michael Fliess's email address?

AeroLeads has found 1 work email signal at @northwesternmutual.com for Michael Fliess at Northwestern Mutual.

Where is Michael Fliess based?

Michael Fliess is based in Burlington, Wisconsin, United States while working with Northwestern Mutual.

What companies has Michael Fliess worked for?

Michael Fliess has worked for Northwestern Mutual, Pick 'N Save, and Walmart.

Who are Michael Fliess's colleagues at Northwestern Mutual?

Michael Fliess's colleagues at Northwestern Mutual include Lance Fletcher, Parthasarathy Sampath, Tom Vaughn, Zach Rewasiewicz, and Khadeem Edwards.

How can I contact Michael Fliess?

You can use AeroLeads to view verified contact signals for Michael Fliess at Northwestern Mutual, including work email, phone, and LinkedIn data when available.

What schools did Michael Fliess attend?

Michael Fliess holds Information Technology, Network Specialist, 4.0 Cumulative Gpa from Gateway Technical College.

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