Associate Director, Operational Effectiveness
Glasgow, Scotland, United Kingdom
Operational Transformation & Performance: Ensuring and improving delivery of Feasibility / Site Identification and Site Activation through oversight, business process optimization and development, deployment & adoption of new software systems. - Drive adoption of change directly and by establishing & leveraging business support networks, setting adoption / compliance targets and driving delivery.- Project Manage process optimization initiatives to improve and accelerate Feasibility/Site Identification and Selection and Regulatory Start Up focusing on people, process and technology.- Focus on Regulatory Start Up process cycle times and ways to reduce them- Product owner for new Feasibility/Site ID software tool during elaboration, construction, transition/adoption. Responsible for inputting into elaboration and construction. Owner for transition and adoption. Key activities included evaluating product for go/no go; elaboration and prioritization of enhancements including obtaining business input/alignment and understanding cost impact/time saving of system enhancements; UAT oversight; input into design user support & access models including requirements for turn around times and plan to monitor ; early adopter plan; design and implement Business Support Network; stakeholder communication.- Business deployment and adoption lead for RSU software tool during elaboration, construction, transition and maintenance. Owner for adoption. Key activities included input into elaboration and prioritization of enhancements; trending of user support issues, monitoring timeliness of resolution & actions to remediate; interacting with other product owners (e.g. CTMS, eTMF) to address integration solutions and issues; driving adoption through leading Business Support Network leveraging training, adoption metrics and communication.