Michael Ford Email & Phone Number

Baltimore, Maryland, United States

Baltimore, Maryland, United States (Remote)

*Participate in end to end implementation planning including project management, risk management, communication and change management*Manage multiple projects simultaneously from kick-off through project completion. Define project schedules, objectives and coordinate resources as required.*Ensure completion of deliverables, monitor and review project progress and timelines, adjust schedules and plans as needed, and identify and resolve issues to ensure project success.*Track milestones, manage task/project dependencies, manage and monitor task progress, handoffs, and deliverable status through project management software

Baltimore, Maryland, United States

* Performed systems tests, analysis, and configuration to ensure system is in excellent running order.* Exercised independent thought and judgment when dealing with client and user requests and resolution of issues.* Responsible for setup, internal communication, testing, and monitoring of client on-sales.* Assist client in operating the ticketing system and equipment, including initial training and ongoing support for box office, accounting staff, and management.* Advise client on how to best use ticketing system to meet their business needs

Syracuse, New York, United States

* Analyze and seek to understand client needs, manage client expectations, coach the client, and contribute to the development of client skills. * Plan scope of the project; contribute to the allocation of work between the Client and Tickets.com and proactively solicit feedback from the client. * Work closely with clients and across internal functional teams to document product configuration(s) based on the operational assessment, gap analysis and best practices, as required, to support implementation and professional services initiatives.*Frequently traveled to client office to lead with migration project as required, while also leading other time sensitive projects concurrently.

Syracuse, New York

* Provided training, both in person and remotely as needed, for clients and internal staff. Training responsibilities included customization of training agenda to meet trainee needs; preparation of data and materials for training; and execution of training in a timely manner.* Assisted with creation and execution of remote learning sessions for clients and staff highlighting new and underused functionality. * Assisted Client Consulting Services with client migrations to ProVenue as needed, including assisting with internal training and configuration.

San Antonio, Texas Area

* Oversaw conversion from TicketReturn Ticket System to Tickets.com * Oversaw Ticket Operations Department in relation to Season, Group, and Sponsorship Sales* Assisted with data lead list generation and targeted email lists* Built relationships with new clients, and maintain existing relationships in Season and Group Sales* Created Season Plan Schedules, Season Seat Guidelines, and Group Seating Locations to align with Management goals, leading to highest possible ticket utilization and per cap. * Hired and trained a staff of 14 individuals to ensure best possible customer service every day

Aberdeen, Md

* Successfully completed conversion from TicketReturn Ticket System to Tickets.com* Built relationships with new clients, and maintain existing relationships in Season and Group Sales* Created/Modified daily reports including a Ticket Counts Report, Daily Dashboard Report, Balance Due Reports, and Catering Reports for food and beverage* Coordinated with accounting to make sure all receivables are paid in adequate time and that all deposits match Tickets.com reporting* Managed a staff of two full time interns and four part time window sellers on daily basis* Efficiently mailed season ticket plans, groups, and individual tickets

Lakewood, Nj

* Generated Revenue in Ticket Sales Programs such as Most Improved Student, Flex Packs and other programs such as Grass Passes and Thirsty Thursday Packages * Regularly prospected to keep a strong sales pipeline and cold called these potential clients* Managed numerous “opportunities” in SCORE CRM with detailed journal entries, scheduled follow-ups, and accurate line items inside each opportunity

Aberdeen, Md

* Sold admission tickets to the general public over the counter, by mail order, and telephone reservation* Used TicketReturn ticket software to update customer accounts and track customer orders* Explained box office policies, answer questions, and resolve routine problems regarding ticket sales* Developed numerous spreadsheets including year to year attendance and revenue comparisons* Built and maintained client relationships