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Michael Forney is listed as VP Customer Success @ Responsive at Responsive, based in Austin, Texas, United States. AeroLeads shows a work email signal at rfpio.com and a matched LinkedIn profile for Michael Forney.
Michael Forney previously worked as Vice President of Customer Success at Responsive and Head of Strategic Partnerships & Customer Success at Ibm Watson Media. Michael Forney holds Bachelor Of Business Administration, Finance, International Business, Psychology from The George Washington University School Of Business.
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I love helping businesses succeed. For 10 years, I’ve been scaling Success and Support teams enabling venture-backed, high-growth SaaS companies to successfully exit and then lead enterprise-scale operations across multiple teams and technologies. My passion is for developing and implementing strategies for the next generation of Customer Success in high growth tech, creating best in class outcomes and setting the standard of operational excellence. My value is that I don’t fear ambiguity or being put on the spot. My military background has conditioned me to be comfortable taking the helm of fluid situations to get things done. I've helped teams transition from reactive to proactive, implementing industry best practices of lifecycle playbook development including customer onboarding, adoption strategies, quarterly business reviews, product roadmap reviews, KPI measurements, and renewals.In Customer Success leadership roles, I developed and scaled high-performing and accountable customer experience teams resulting in 97%+ renewal rates, tripled key account growth, and 98%+ employee retention.Areas of Expertise Include:Customer SuccessLive Streaming MediaVideo On-Demand, OTT Media (AVOD, SVOD)AV, Video ProductionVirtual EventsHigh Growth SaaSGo-to-Market StrategyExecutive CommunicationDeal NegotiationsPeople ManagementCustomer PresentationsProject/Program ManagementAdditional Areas of Interest:Web3/Web 3.0, Cryptocurrency, DeFi, NFT Utility, DAOs
Listed skills include Analysis, Training, Security Clearance, Military, and 34 others.
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Beaverton, Oregon, Us
Proud to be at Responsive (formerly RFPIO) - Pioneers of Strategic Response Management for RFPs, RFIs, and More, with 20 Fortune 100 Clients. Ready to Transform How The World Responds? Join us!
Armonk, New York, Us
• Redesigned Partner strategy aligning with Product GTM strategy, identifying clear sets of existing partners to grow and new partners to target for amplifying and accelerating sales• Exceeded signings plan by 65% within first quarter of role, while maintaining departmental leadership across Partnerships, Customer Success, and Customer Support
Armonk, New York, Us
• Unified 4 Customer Success departments from two acquisitions, creating one team of 35+ personnel for a brand-new multimedia business unit• Aligned key initiatives through collaborating cross-functionally across Sales, Success, Services, and Renewals creating consistency in adoption, driving value, and providing support• Cross-trained and mentored team members for diversified product exposure resulting in increased morale around expanded career opportunities and multiple employee promotions• Grew revenue of key accounts 300%+, Enterprise customer renewal rate 97%+• Drove signature customer experience leading to multiple products 50+NPS
• Redesigned department of 10+ personnel from reactive to proactive design with industry best practices of lifecycle playbook development, adoption, KPI measurement, and renewals• Developed and implemented programmatic business processes and key milestones for onboarding, Quarterly Business Reviews, product roadmap reviews, and renewal expansion• Actively measured KPIs for account health and value realization on client-driven scoring• Provided deal support for multiple large expansion deals resulting in successfully closing multiple six-figure sales based on trusted senior relationships and deep technical knowledge• Scaled department while revenue doubled, renewal rates held above 95%+, enabling a successful exit
San Francisco, California, Us
• Architected, developed, and deployed a highly comprehensive technical structure of key professional services deliveries to illuminate, track, and monitor progress with customer deliverables, resulting in on-pace delivery of lead-generation programs
San Francisco, California, Us
• Designed team structure, hired, and managed the US-based Customer Support team of 4+ personnel, delivering a broad spectrum of Support to clients, end-users, and employees• Scaled Support team partnering with Customer Success while client base grew from hundreds to tens of thousands, and end-user audience membership grew from 200,000 to 1M+
Dublin 2, Ie
• Directed and managed incident and problem solution efforts; tracking, reporting, monitoring, and facilitating resolution of incidents and problems associated with reporting applications• Designed, modified, and maintained reports delivered to the client, senior management, and internal audiences• Engaged with key stakeholders to identify and understand reporting impacts of new business requirements• Interpreted requirements, designed reports, supported coding development, and tested report processes and applications• Monitored and controlled core reporting processes across multiple applications including Web, IBM Cognos and DB2, VB, and Java
Washington, District Of Columbia, Us
• Investigated potential breaches in ethics violations by conducting extensive relationship analysis • Secured highly confidential information related to investigation analysis and employee data• Evaluated providers of federal resource management for recommendation to the Inspector General• Managed weekly timekeeping process and validated employee work and leave hours
• Provided daily analysis reports to CEO on global interest rate fluctuations and their impact on investments• Presented weekly analysis of US housing market and mortgage activity to CEO and key leadership• Studied past portfolio performance to better understand market conditions• Reconciled cash statements each day ($2 - $40 million) to ensure balance continuity
Washington, Dc, Us
• Managed the organization’s forecasted budget of over $20,000 and helped plan the following year’s budget• Developed and implemented a financial strategy leading to a 300% growth in yearly income• Created and maintained records of the organization’s revenue finances
Quick answers generated from the profile data available on this page.
Michael Forney works for Responsive.
Michael Forney is listed as VP Customer Success @ Responsive at Responsive.
AeroLeads has found 1 work email signal at @rfpio.com for Michael Forney at Responsive.
Michael Forney is based in Austin, Texas, United States while working with Responsive.
Michael Forney has worked for Responsive, Ibm Watson Media, Ustream, Army National Guard, and Brighttalk.
You can use AeroLeads to view verified contact signals for Michael Forney at Responsive, including work email, phone, and LinkedIn data when available.
Michael Forney holds Bachelor Of Business Administration, Finance, International Business, Psychology from The George Washington University School Of Business.
Michael Forney is listed with skills including Analysis, Training, Security Clearance, Military, Powerpoint, Defense, Microsoft Excel, and Project Management.
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