Michael Francisco Email & Phone Number

Farmingdale, Ny

Supervise day-to-day operations, including recruiting and training new employees (management and regular personnel both), controlling monthly and yearly budgets, performing P&L responsibilities, and managing inventory processes, including scheduling and ordering supplies. Direct staff of 45 hourly employees and ensure all services comply with organizational standards to maintain brand image.Delivered impeccable customer service and enriched in-restaurant experiences, resulting in more customer retention.Generated $4.3M revenue along with $46K sales in early 2020 and $76 weekly sales at present. Utilized official website and hiring platforms, such as Indeed, to attract new candidates and conducted detailed interviews to identify and hire 80+ well-qualified team members.Fostered long-term, fruitful relationships with countless non-profit organizations in Farmingdale and Long Island and participated in community involvement initiatives, such as donating food to local schools, businesses, and churches.

Managed all operations for brand’s second outlet in Chicago while facilitating smooth processes for first outlet. Supported several non-profit organizations, including schools and churches, by actively participating in community involvement initiatives.Recognized for consistency in performance and appreciated as best Operator when brand moved to mid-west locale. Developed brand image by maintaining set standards after being hand-picked by CEO to relocate to new outlet location.Augmented weekly sales from $26K to $50K in a one a half year and boosted guest satisfaction from mid-90s to 100%.

Supported fraternities and sororities with fundraising and volunteered in different charities, such as St. baldricks, American Cancer Society, First Responders, Fallen Fireman/Police, etc., to help with retreats and fundraising for youth ministry.Earned Operator of the Year for 2 years by maximizing customer satisfaction and increasing turnover.

Pineville, Nc

Displayed excellent managerial skills, resulting in being promoted from Assistant kitchen manager to kitchen manager and finally to front-end manager. Hired 75+ staff members, including bussers/hostesses, bartenders, servers, and kitchen staff. Contributed to store opening all over North and South Carolina and opened stores in Pineville, NC, Bluffton, SC, Greenville, SC, and Hilton Head, SC.Provided training to 5-7 people, including several bussers and kitchen staff, to make store openings successful.Guaranteed stores met set standards and procedures to avoid any errors and achieve operational efficiency.Offered BYTE training course to mentor new management personnel on dealing with variety of guests.