Michael Franklin Email & Phone Number

Dallas/Fort Worth Area

All duties of the gate agent responsibilities. Promote and sell air travel with American Airlines. Complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges. Escort passengers from the terminal to and from the aircraft. Jetbridge certified.

AT processes all reservations for air travel from any of the WWV/Rovia websites. AT processes all customer inquiries related to ticket, cancellation, changes, refunds, etc. Additionally members may contact AT via email for assistance with complex bookings and issues where they are unable to complete the process online. Critical ticket issues are addressed via telephone as well.

Lead, Train and assist new hires and lead diverse cross-functional teams in the fulfillment of corporate productivity, quality and bottom-line objectives. Provide contractual solutions for customers with PC, Server, Midrange and Mainframe system problems. Sell IBM maintenance and warranty upgrades to clients and relay this information to the appropriate marketing branch office. Access over 15 different databases for researching customer requests.

Education

Education