Michael Frederich Email & Phone Number

Davenport, Iowa, United States

Geneseo, Il

Owned and operated Secure Clean LLC, a crime scene cleaning company, which was later sold to a large residential and commercial restoration company. - Oversaw daily business operations - Marketed services across Illinois, Iowa and Wisconsin- Conducted fieldwork - Worked with local municipalities

Galesburg, Illinois, United States

Owned and managed a brick-and-mortar retail local game store. Sourced and sold games and gaming accessories to the local public, in addition to a robust ecommerce business model. Shuttered location due to Covid and Wizards licensing changes.

Bettendorf, Iowa, United States

- Daily manual ACH processing- Command & control over specialty banking software- Help desk- Customer service- Extensive documentation- Citrix service and implementation - Polycom phone system management- In-house software & hardware support

Moline, Il

- Served as point in resolving field calls and back office operational tickets- Reduced ticket creation count to near zero through ticket root cause analysis and lean methods- Installed and performed minor repairs to hardware, software and peripheral equipment, following design and installation specifications- Assisted and backed up Ops Support Analyst I in support and maintenance of the Credit Union’s phone system- Oversees the daily performance of computer systems- Studies technical manuals, confers with users, and conducts computer diagnostics to investigate and resolve problems and to provide technical assistance and support- Develops training materials and procedures, and/or train users in the proper use of hardware and software

Davenport, Iowa, United States

- Oversaw day-to-day operations- Customer service and retention- Employee training- Personnel management- Route sales- Extensive CRM experience

Kodiak, Ak

- Conducted search and rescue operations- Oversaw long-range HF radio communications throughout the Alaska region- Classified materials handling- Personnel management- Law enforcement- Managed training and development of subordinates- Developed operational planning- Wrote unit level training policies- HF microwave circuit management- Piloted small boats- Acted as EMT first responder in search and rescue operations- Tactical training instructor- Satellite communications technician - Body recovery