Designed and implemented a parallelized Cypress front-end automation framework in JavaScript with over 350 tests to replace the legacy Protractor framework for validating deploymentsCreated a suite of Cypress tests to validate our integration with the VMware Cloud Services platform for non-federated and federated usersBuilt a custom Python back-end automation framework for running 84 OLAP report execution jobs on a ASG pool of AWS EC2 instances, capturing their output, and validating the resulting reportsConstructed 20+ Jenkins CI/CD pipelines to build, test, and deploy our internal repositoriesMentored teammates on test design, methodologies, and best practices

Created Protractor front-end tests for validating the behavior of our most critical features such as our Cost Reports, Perspectives, and Partner supportMigrated the CI pipelines of all internal repositories from a 3rd party platform into Jenkins Groovy pipelines to save engineering time and increase the speed and reliability of the pipelines

Worked with customers and Engineering teams to discuss, troubleshoot, and resolve issuesFiled product issues, improvements, and feature requests in JIRA for Product and Engineering organizations to address customer needs

Worked one-on-one with customers to troubleshoot issues, including 24x7 supportFiled defects in JIRA for Engineering to investigate and resolveAnalyzed customer diagnostic information and core filesExecuted customer SQL test cases to determine issue resolution

Continuation of Previous Internship.

I served as a Summer Support intern in the Security division for AppScan products with the primary task of updating and retiring our available information to IBM customers with the AppScan products.