Customer Support Technical Representative
Current2002 - 2007 Supervisor for factory operations. Job duties included shipping, receiving, quality inspections of machines and optional parts, assembly of all excavators, wheel loaders and tracked carriers, managing inventory, ordering of tooling and chemicals needed for operation of factory. Creating work instructions for each of the jobs mentioned as well as complete installation instructions for several optional parts options for many of the 16 models in the Yanmar Construction fleet.2007 - 2009 Dealer trainer for Construction Division. Creating a hydraulic and electrical training course for beginner to advanced mechanics. Including basic hydraulic and electrical functions to advanced tear down - overhauls of all major components. Trouble shooting for hydraulics and electrical systems for each of the Yanmar models. Traveling to dealers in the US and Canada to give hands on training schools to our dealers technicians.2009 - Current. Customer Support Technical Representative. Duties include troubleshooting hydraulic, electrical and engine problems over the phone, assisting dealers - customers with part ordering, managing and processing of warranty claims, visiting dealers to solve issues that cannot be resolved via phone - email communications.