Coached, developed, motivated, and lead a team of 30 call center representatives through the ReadyRefresh national call center to meet and exceed all KPIs. • Manage human resources issues such as time and attendance, and performance management. • Monitor calls on a monthly basis and provide feedback to representatives.• Interview candidates for Customer Service Representative Position.• Review customer complaints and provide feedback/recommendations.• Support IT department… Show more Coached, developed, motivated, and lead a team of 30 call center representatives through the ReadyRefresh national call center to meet and exceed all KPIs. • Manage human resources issues such as time and attendance, and performance management. • Monitor calls on a monthly basis and provide feedback to representatives.• Interview candidates for Customer Service Representative Position.• Review customer complaints and provide feedback/recommendations.• Support IT department with rollouts, equipment exchanges. • Facility coverage in absence of Facility Manager.• POC for Team Leads – Leading/Development of the Team Lead roll. Show less

• Support South Florida Zone maintenance and analysis of routing solutions. • Routing, database maintenance, and analysis/reporting.• Update Geocodes, time windows, daily urgent priorities. Ensure effective two-way communication with all branches.• Create, improve routing procedures and processes to ensure efficient routing. • Collaborate and partner with Zone leadership on routing processes and to ensure optimal routing solutions.

• Responsible for the effective and efficient distribution of product and management of drivers within a specific territory. • Staff, train, evaluate and develop team members. • Manages drivers' delivery schedule and hours worked. • Establish and maintain positive customer relationships,

• Coordinates the scheduling of planning staff to ensure that deadlines for areas of responsibility are met.• Supervise, train, and review new and existing Distribution Route Specialists.• Lead distribution activities including weekly team meetings, 1:1’s, weekly zone calls.• Audit work and take corrective actions when necessary. • Manage daily workloads of the dispatchers to insure that all work is done timely and accurately.• Maintaining a professional work environment and… Show more • Coordinates the scheduling of planning staff to ensure that deadlines for areas of responsibility are met.• Supervise, train, and review new and existing Distribution Route Specialists.• Lead distribution activities including weekly team meetings, 1:1’s, weekly zone calls.• Audit work and take corrective actions when necessary. • Manage daily workloads of the dispatchers to insure that all work is done timely and accurately.• Maintaining a professional work environment and staff adheres to all company policies. • POC for Vehicle Telematics rollout. Training/development of planning/zone leaders on system and reporting. Show less

Supervises 25-30 direct reports warehouse personnel .Staff, train, evaluate and develop team members.Supervise the daily activities of the warehouse. Schedule warehouse team members.Allocate necessary space for stock rotation.Oversee shipping and receiving Transport functions.