Drove both over the road and locally for various trucking companies. Obtained Class A CDL in 2018.

 Developed and managed new customer and client relationships. Originated partnerships with high volume area realtors, builders, and attorneys.

Developed and managed new customer and client relationships. This primarily included working with customers and clients looking to refinance their primary home and investment properties to better create cash flow by consolidating other debts, as well as looking at options to decrease the rates, terms, and payments of their existing mortgaged properties.

Managed day-to-day operations of branch personnel. Created and implemented marketing and development plans to grow referral opportunities within the area. Developed and managed new customer and client relationships. Originated partnerships with high volume area realtors, builders, and attorneys.

Worked with potential and existing home buyers to match and locate the best home buying and refinance solutions available to them that fit their particular financial needs. Developed and grew partnership opportunities with high volume area realtors and with bank branches within the downtown and East Atlanta area footprint of Wells Fargo Bank. I also worked to develop new lending relationships with In-Town and North Atlanta builders.

In charge of managing over 250 phone bank representatives and 10 phone bank team leads to obtain extremely high levels of performance in quality, average handle time, first call resolution and increased cross product promotion, compliance to schedule, and attendance. Created and implemented banker development programs to promote staff retention and job growth, and limited attrition and absentee rates. Member of Wells Fargo Bank Executive National Round-table to develop and coordinate system-wide financial customer service and financial sales efficiency programs. Call center overall sales and quality ranking went from 110th out of 130 centers in the country, to eclipsing and maintaining a top 10 ranking following my 3rd month employed in this role.

Managed staff within call center and within an area branch as they assisted customers and clients on a daily basis. Developed and implemented training and quality control methods to ensure consistent growth and improvement in all levels of customer service quality and sales production. Consistently led call center and branch staff to superior rankings and annual leadership awards throughout tenure.

Provided day-to-day operational control of home health care facility. This included hiring, training, and providing ongoing guidance with all daily items and schedules for clinical and clerical staff. Provided monthly budgetary outline to COO and CEO of Bibb Medical Center. Developed a marketing plan to grow the patient census through area social groups and area physicians.