Michael Gallagher Email & Phone Number

Boston, Massachusetts, United States

Seattle, Washington, Us

• Perform large-scale, Product Discoveries and parlay in to complex software delivery project/program management across client engagements• Maintain client/partner relationships and product discoveries while demonstrating expertise in leading/overseeing Agile projects to ensure successful OKRs• Engage directly with senior client stakeholders and lead multiple software delivery teams across client engagements• Responsible for overall program financials to achieve targeted results• Work with client Executives, LoB owners & Product Owners to define and deliver client technology solutions• Develop and promote innovative Agile and team leadership solutions & methodologies• Provide guidance, coaching, mentoring and day-to-day direction for teams across project portfolio• Handle the performance feedback and annual review processes for direct reports• Build Product/Solution Owner assets (e.g. offerings, standard methodologies, white papers, learning curricula• Contribute to business development opportunities, including writing SOWs and presenting solutions to perspective clients• Conduct workshops revolving around Solution Owner best practices and concepts• People Manager for people within the Solution Ownership capability, and provide meaningful mentoring and advisement to staff• Support selection, staffing, and onboarding of consultants to projects; assist in qualifying opportunities and work with people managers and consultants to assess project fit

Sr. Agile Program Manager for Consumer Lending & Citizens Pay Merchant Financing:3/15 - Present: Sr. Agile Program Manager for Citizens Pay (Point-of-Sale Merchant Financing) within Technology Services9/14 - 11/15 Sr. Program Manager for Auto & Education Lending10/12 - 9/14: Sr. Program Manager for Default Management, Mortgage & Fraud Operations (DMMFO) Citizens Charter One (CCO) Mortgage.10/10 - 10/12: Sr. Program Manager for Retail Branch Technology: 1,600 Branches across the CFG footprint.

Providence, Rhode Island, Us

Quincy, Ma, Us

Un-retired my EMT status/licensing to aid our MA Commonwealth in fighting Covid-19 through testing across multiple mass Aid-Clinics. Fully immersed in the ultimate pivot from defense to offense upon vaccine availability by vaccinating hundreds of MA residents throughout 2021 at both Gillette Stadium & Reggie Lewis Center mass vaccination centers.

Self-imposed immersion into giving back to the human race and my fellow citizens. Indiscriminately deployed to those in-need of medical attention across greater-Boston to aid in medical transport and 911 medical emergencies. This included saving lives and delivering a new one into this world as well as calming those in-need and in-pain. I certainly found humanity while delivering the new life, but also found human suffering in losing an older life on my watch.

This was one of the more challenging positions in my career. I was a full-time Dad to my toddler Son, Zeke, for much of 2009.

Boston, Massachusetts, Us

Boston, Us

Managed and lead an IT Department building, implementing and supporting Enterprise Systems that service Mutual Fund Administration & Transfer Agency lines of business. Included numerous Systems teams and projects, across a portfolio of Bank & Client initiatives. Team responsibilities include definition and formulation of systems scope and objectives/requirements, overseeing development and implementation of systems solutions for both internal and external clients. Managed a variety of departments/staff in complete life-cycle development of both client/server and web-based solutions. Business/Systems Analysts, COBOL, Oracle/PB, Web Developers and Quality Assurance Specialist across multiple projects with varying business sponsors and clients.Responsible for Client Management and timely delivery of Client Information across enterprise-wide Internet & Extranet Applications/Portals.Coached Officers/Managers across department - adept at instructing, directing, mentoring project team Leads & Departmental Management.

Boston, Us

Boston, Us

Managed and lead an IT Department building, implementing and supporting Enterprise Systems that service Mutual Fund Administration & Transfer Agency lines of business. Included numerous Systems teams and projects, across a portfolio of Bank & Client initiatives. Team responsibilities include definition and formulation of systems scope and objectives/requirements, overseeing development and implementation of systems solutions for both internal and external clients. Managed a variety of departments/staff in complete life-cycle development of both client/server and web-based solutions. Business/Systems Analysts, COBOL, Oracle/PB & Web Developers and Quality Assurance Specialist across multiple projects with varying business sponsors and clients.Responsible for Client Management and timely delivery of Client Information across enterprise-wide Internet & Extranet Applications/Portals.Coached Officers/Managers across department - adept at instructing, directing, mentoring project team Leads & Departmental Management.

Boston, Us

Managed the project lifecycle of multiple client projects leveraging a comprehensive Systems Development Methodology (SDM)Assembled project teams, managed the gathering of end-user requirements, development of technical solutions and alternatives that meet project objectives.Maintained accurate project records and plans to provide consistent and clear project communication. Projects include Web Reporting, Fed-Wire Interface and a variety of client/server solutions deployed across the Bank.

Boston, Ma, Us

Area AVP over Advance Applications and Institutional Money Market Operations

Planned, developed and managed a new service department to support the increasing trading and sales of all Alternative Distribution lines of business. Included operational support of: First Union (Trust, Capital Markets, CAP Accounts), Evergreen Money Market Portfolio Management teams, First Union Securities, Corporate clients, all omnibus trading for both Variable Annuity products and Defined Contribution distribution partnersCo-chaired the Evergreen Service Company Y2K team representing all Service Company units to inventory, document, remediate, test and launch all peripheral systems interfacing with Evergreen's critical systems.Responsible for two Managers overseeing NSCC support & development, NSCC Acceptance testing, Wire Order Room, Institutional Services and Dealer File administration.Represent Evergreen Service Company at NSCC sponsored events and User Committee meetings.Oversee the communication and NSCC conversion of Signet Bank & Core States mutual fund assets to the Evergreen Service Company.Manage implementation of the Remote Trade Entry (RTE) system across multiple First Union Bank operations area's responsible for the weekly movement of over $4 billion in Institutional assets.

Boston, Massachusetts, Us

Technical Manager of all NSCC Products including: Fund/SERV, Networking, ACATS, DCP.

Boston, Massachusetts, Us

Oversee staff of five responsible for the support and business development of all NSCC mainframe applications based within the Putnam Shareholder system.Represent Putnam Investments at NSCC sponsored events and User Committee meetings. Including: Mutual Fund Member Profile Committee, Trust Company Processing Committee and Defined Contribution Service & Settlement Service Committee.Interface with Broker/Dealer, Financial Advisor and Bank Home Office system and operations management in the identification and development of system solutions to satisfy business and operational needs.Responsible for establishing a technical support Help Desk for Putnam's Broker secured web-site. Also responsible for Data Communications group servicing the mainframe data delivery needs of distributors of the Putnam Funds. (Systems include DST FAN Mail, Putnam Data eXchange, Putnam Direct Query and Commission Downloading)Develop and coordinate the implementation of system enhancements with both internal departments and external clients.Selected by Senior Management to represent the Transfer Agency in development and implementation of Putnam's Data Warehouse initiative.

Boston, Massachusetts, Us

Analyze and design enhancements/modifications to the Transfer Agency system specific to the Broker/Dealer Channel marketing the Putnam Mutual Funds.Technical support of the NSCC Fund/SERV, Networking, ACAT and Commission Settlement interface within the Transfer Agency system.Provide NSCC system expertise to the dealer community in the conversion of client accounts to dealer controlled sub-accounts within the Networking system. Also responsible for developing and supporting dealer specific interfaces between remote systems and the Putnam Shareholder system.Initiate and support the development of system enhancements to mainframe programming through interaction with Software Engineering. Lead weekly meetings and developed Functional Specifications to facilitate the implementation of system enhancements.Prioritize and allocate programming resources dedicated to NSCC mainframe development initiatives.

Boston, Massachusetts, Us

Responsible for specialized operational services to Putnam Mutual Funds marketing personnel distributing the Putnam Funds.Expedite problem resolution for operational issues that arise during daily marketing efforts between the Broker/Dealer community and Putnam Investments.Provide personalized operational and marketing support to Putnam's top producing brokers and bank representatives.Personal operational contact to six high volume Golden-Scale Brokers with total annual sales exceeding $24 million.

Responsible for the selection, development and evaluation of departmental staff, job costing and administration of payroll. Also responsible for insurance claim appraisal and negotiating claim settlement with insurance companies. Increased monthly sales average by over 110 percent. Productivity increase attributed to reduction in defect rate through implementation of shop layout improvement, capital expenditures and thorough staff supervision.

Bachelor Of Science - Bs, Business Administration And Management, General

Lc, Leadership For Change

Parent 2017

Parent 2015

Parent 2013