Mariel West Email & Phone Number

Minot, ND, US

Minot, North Dakota, United States

• Lead content development and manage curated content across Slalom's Salesforce practice to drive customer engagement, increase leads, deliver sales, and promote customer retention.
• Make our customer’s the hero of their own transformation story by developing a best-in-class Salesforce customer story program
• Drive successful solution launches by managing the Global Salesforce Solution Program and co-leading the program’s SteerCo meetings, reviewing 15+ pieces of content per quarterly release, overseeing internal enablement.
• Promote education, networking, and business development by actively participating on the Salesforce Community board.
• Create the communications and content program for premier sponsorship events.
• Elevate our Salesforce thought leadership and content creation strategy by collaborating across functions to deliver an effective content marketing strategy.

Los Angeles, California, United States

• Amplified Slalom’s Salesforce customer successes by overseeing the Content Team’s management of the Salesforce Innovation Awards in 2021. We won in two categories (Platform and Experience) which is the most recognition.
• Increased Salesforce pipeline value by project managing the Global Salesforce Solutions program, creating assets to increase program efficiency, preparing for SteerCo meetings to prioritize offerings, leading weekly.
• Increased global recognition as a Salesforce implementation partner by project managing our participation in the Forrester Wave: Salesforce Consulting Partners analyst report.
• Optimized internal knowledge enablement by owning the internal Salesforce GTM SharePoint site that houses curated Salesforce content and ensures that it is accurate, up-to-date, and user-friendly. Additionally, created.
• Promoted consistency across local markets by managing content across Slalom's Salesforce practice including developing and/or editing the global Salesforce Walking Deck, one-pagers, blogs, presentation decks, battle.
• Fueled internal people growth by collaborating with the talent acquisition team on net new job descriptions and streamlining the approval process for lead capability and industry job descriptions.

Long Beach

• Recruited and managed strategic alliance partner relationships to create "win-win" opportunities.
• Increased lead generation opportunities with alliance partners through joint go-to-market initiatives.
• Built program requirements to support the organization's technology alliance vision and long-term goals.

Long Beach

• Played a key leadership role and collaborated closely with multiple cross-functional teams to plan and execute program initiatives.
• Improved existing channel program elements as well as proactively identified, recommended, and executed ways to enhance channel-related programs, policies, and processes.
• Directed strategic projects that helped build a successful channel ecosystem and expanded the company's market reach to achieve its financial goals.

Long Beach

• Managed the procurement, development, and deployment of a digital adoption platform.
• Researched financial regulations, scoped software requirements, and wrote design document with technical specifications and user stories for development's use.
• Launched the company’s first Beta Program that included over 70 resellers and received critical feedback on new software features.
• Performed analysis, development, and improvement of program processes by building automated business process workflows.
• Proposed and implemented major program changes to the channel program.
• Managed the integration of internal systems with a new subscription billing system.

Long Beach

• Directed project management activities for the company's SaaS platform.
• Liaised with stakeholders to identify and define requirements, scope, and objectives.
• Created and maintained comprehensive project documentation.
• Performed Program Management responsibilities for an internal direct sales organization.

Long Beach

• Managed internal corporate projects.
• Crafted policies and procedures for operations programs.
• Implemented a company-wide rideshare program.

Long Beach

• Managed annual support renewals for customers and resellers and maintained a 94% renewal rate.

Long Beach

• Provided a welcoming experience for guests and employees in the office and on the phone.
• Streamlined administrative processes and offered administrative support across the organization.

Carson, CA

• Managed lesson scheduling for over 15 teachers and 300 students, streamlined billing, conducted new student registration, and interviewed teacher candidates.
• Increased number of registered students and music teachers.

Long Beach

• Provided photography services.

Bachelor’S Degree, Business Management, 3.6

Activities and Societies: Student Center for Professional Development, NSCS

Bachelor’S Degree, Operations Management, 3.6

Activities and Societies: Student Center for Professional Development, NSCS