Michael Anthony Gallegos Email & Phone Number

Gaithersburg, Md, Us

United States

Makes a personal connection with each guest, learn their preferences, keep them engaged, and then deliver on -and exceed- their expectations, all while maintaining a safe, profitable, and on-brand experience. Proactively anticipate customer needs and turn any service slips into an opportunity to recover, delight, and grow loyalty with the guest. Hand-crafts specialty cocktails and maintain deep knowledge of artisanal beers and specialty wines/liqueurs. Shares stories and significance of farm-to-market, locally produced, or other premium products. Conducts daily pre-shift to plan the day to motivate the team. Works with staff to ensure any training needs are met, all work assignments are covered, and productivity is maximized. Responsible for Beer, Wine, and Liquor stock orders all while keeping conventional bar inventory. Maintains strong relationships with vendors, representatives, and distributors. Contributes to strong financial and business performance, with a keen eye on shrink, waste, profit, and turn. Onboards new hires and trains current staff on new products or process. In all things, maintains a vibrant, modern flair, consistent with the brand values.

Mclean, Virginia

Systematized, directed, and harmonized large events to simulate fine dining, luxury catering, and creative entertainment within the context of amusement, games, and play for parents, children, and young adults. Scheduled activities and equipment use, utilizing information of prior events to help coordinate for future and present festivities. Monitored database to keep track of department inventory. Continued consistent communication with customers before and after events in order to ensure all needs were met; Ceasing any and all adversity, thus satisfying the company’s reputation and service expectations. Always driven to go above and beyond in satisfying the customer.

Upheld and personified Harris Teeter’s legendary customer service. Correctly received orders, processed payments, and responded appropriately to guest concerns. Accurately measured ingredients and supplies required for specific recipes. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food products to ensure quality and proper inventory within a restricted time basis. Responsible for daily set up and shut down of multiple stations.

Marketing, Communication, General

English