Oversee the performance of Quality Pools and Spas to ensure it is exceeding customer service standards, sales plans, profitability, operating procedures, and all merchandising objectives. Directly responsible for growing and managing sales plans which resulted in increased sales of 10% annually. Hires proficient applicants with the right competencies and experience, trains and develops them in all required training programs, and establishes the expectation of providing excellent customer service and a great place to work through personal example and expectations. Facilitated and implemented rules and policies that improved effective workflow and increased employee responsibility through personal example and expectation.

Interviewed clients to determine what kinds of properties they are seeking. Coordinated appointments to show homes to prospective buyers. Compared a list of similar properties that are within the buyers needs and their financial resources. Acted as an intermediary in negotiations between buyers and sellers, generally representing one or the other. Arranged all closing activities and schedules convenient to all concerned. Presented purchase offers to sellers for consideration. Communicated with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates. Promoted sales of properties through advertisements, open house, and participation in multiple listing services. Responded to customer requests and assist clients with all needs.