Michael Gardiner Email & Phone Number

Portland, Oregon, United States

Portland, Oregon, United States

Portland, Oregon Area

Portland, Or

Portland, Oregon Area

Directed operations for all divisions within the company, ensuring efficiency, profitability, and sustainability across the companyManaged Accounting Profit & Loss and Accounts/Receivable for all divisions; prepared and presented monthly financial report to executive teamInstalled Sales Cycle management process resulting in a 75% increase in new customer commitmentsHired over 60% of non-clinical staff, including 3 of 5 management roles

Portland, Oregon Area

Directed relationship between corporate production automation process and CorVel’s medical claims review business, annually integrating 3-4 new projects into optimized workflowsReplaced inconsistent and inefficient local processes with centralized and synthesized national process, resulting in cost reduction, improved regulatory accuracy, and profitabilityManaged $10M annually in P&L, with $2M annual growth projectionsHired and developed staff for a 12 person team, with multiple staff growing into management positions

Portland, Oregon Area

Managed technology design for CorVel’s medical bill review product, ensuring regulatory compliance and profitability in an increasingly commoditized marketAnalyzed national and local opportunities and determined the path ahead for the product, incorporating new market analysis, future regulation, and current business to ensure future fiscal viabilityCoordinated with development teams to ensure the timely release of projects in conjunction with maintenance and issue resolution, maintaining an effective schedule and fulfilling the needs of sales, operations, and executive stakeholdersWrote and maintained all product business requirements and procedures to ensure both marketability and usability needs were met

Portland, Oregon Area

Owned all product decisions for CorVel’s suite of regulatory reporting lines, including CMS Medicare Secondary Payer, NCCI, electronic medical billing, and state workers’ compensation reporting, ensuring regulatory compliance, optimal accuracy, and low costsActed as CorVel’s primary information source for issues involving regulatory compliance for state and national processes, solidifying national operations at the local level and bolstering customer confidence directly to both operational and executive staffPresented on national teleconference calls as well as at national and local conferences to persist CorVel’s brand, expertise, and accuracyDrove product development and implementation for reporting products, ensuring timely delivery of new product in conjunction with regulatory deadlines and sales needs coordinated with maintenance and issue resolution

Portland, Oregon Area

Managed territory of over 200 colleges and universities including Cornell University, The Ohio State University, and The University of Kansas for 85-employee venture-backed leader in admissions services and scheduling software, ensuring growth and profitability on a multi-million dollar book of businessConsulted on and designed custom CRM implementations with clients based on unique recruiting goals, using past successes and new ideas to ensure clients had all data available and usable to meet those goalsManaged development queue for hundreds of online admissions forms for all clients, prioritizing to ensure timeliness of delivery and satisfaction of the customer and final development approved in time for each unique admissions cyclePresented CollegeNET, its expertise, and its products at all levels – conducting training sessions with operations staff, strategic discussions with admissions directors, and presentations at national conferences

Rental Fleet Coordinator• Coordinated movement and distribution of Oregon rental fleet (over 350 units)• Provided innovative solutions integrating product awareness and knowledge of customer needs• Utilized network of Hyster representatives, sales personnel, and other resources to maintain optimum product representation Product Support Coordinator• Coordinated all shop revenue repairs through product support staff and customers• Provided finished written estimates to customers for forklift repairs• Kept constant contact with customers, vendors, and Hyster employees to generate positive service experience Safety Coordinator• Coordinated all safety activities and programs for the Tigard location of Hyster Sales• Used OSHA guidelines and training to completely rewrite Hyster Tigard’s safety documentation accurately and comprehensibly• Presented written safety guidelines in training seminar for over 75 Hyster Sales Co. employees