Michael Gates Email & Phone Number

Sylmar Ca

Thousand Oaks Ca

• Implemented and maintain company's remote management and monitoring solution used to proactively manage and maintain client systems.• Implemented and maintain company's managed antivirus solution.• Establish working schedules, manage vacations and time off to ensure appropriate coverage of the group• Assist team in taking support calls and incidents, providing hands on support in the areas of analyzing/diagnosing user problems, installing and troubleshooting ROI (Request of Information) production software, office automation software (email, word, excel, etc.), and operating system software/add-ins Research and development of new technologies for implementation to client base and corporate systems.

Newbury Park

• Redirect problems to appropriate resource• Identify and escalate situations requiring urgent attention • Rebuild PC’s and laptop images using Symantec Ghost • Create new users accounts in Active directory and Exchange Management Console• Troubleshoot and fix network printers.• Deploy new computers and laptops to users in the company• Work on user infected computer/laptops to remove virus• Work with users having VPN or network issues from their homeLiaison between groups within the IT department

• Lead migration of 117 branches onto the new telecommunications network (MPLS circuit)• Developed and executed detailed project plan involving • Designed and implemented processes to monitor progress and facilitate communication between with staff, vendors and stakeholders. • Prepared documentation for the MPLS project to management.• Developed scripts to support employee self service.• Obtained quotes on systems and network equipment switches, routers, and patch cables, etc. • Oversaw ordering and installation of data/voice lines.• Responsible for maintaining all invoices for the accounting department.• Supervised three employees with various duties

• Led migration of infrastructure including servers, databases, and applications from Toyota Motor Services to Toyota Financial Services.• Managed all firewall, storage, telecom and project requests.• Reviewed project plans to confirm proper resourcing. • Introduced kick off meetings to facilitate stronger communications and commitment amongst management and resources.

• Managed all aspects of help desk operations within a 24x7 support environment.• Supervised daily operations and works collaborate with other MIS groups to implement changes to hardware and software systems while minimizing user impact. • Defined, designed, and implemented asset management for the finance department. • Developed and implemented comprehensive problem reporting and tracking tools.• Composed and delivered weekly reports to senior management which included customer satisfaction metrics based on satisfaction surveys. • Participated as a member of the strategic planning team that includes MIS senior staff and executive management.

No, Bachelor’S Of Science

Business Administration