Michael Gates Email & Phone Number

Washington, England, United Kingdom

Jarrow, England, United Kingdom

Jarrow, England, United Kingdom

Sunderland, United Kingdom

Business Development Executive/Representative Responsibilities:• H2H outbound calls (human to human), contacting Hospitals, wholesalers & pharmacy's. Generating new business from existing & new customers. Arranging own appointments in a geographical area from Birmingham to the Boarders of Scotland, east and west England. Good time management. Developing new & old customers. Building rapport with customers, whilst using effective sales questioning, maintaining business ethics & MHRA standards.• Develop/create and maintain a new database, including a brand new crm system. Keeping customer details accurate, checking customer contacts – address details – e-mail address & personal details.• Customer escalations/complaints, participation in weekly & monthly marketing & sales analysis meetings.

Tyne And Wear

Growing & maintaining key account profilesAccount managing - stocking and rotation Upselling company productsTime management In / outbound callingComplaint handling

Jarrow

Employment HistoryEssentra Components January 2014 – PresentBusiness Development ExecutiveResponsibilities:• H2H outbound calls (human to human) & B2B calls (quotes samples and queries) generating new business from existing customers. Stock allocation, special part & new part setup. Building rapport with customers, whilst using effective sales questioning and maintaining business ethics and staying within market place pricing.• Keeping customer details fully up-to-date by checking customer contacts – address details – e-mail address – personas. Closing down duplicate accounts & explaining the benefits, of switching to a credit account. Submitting Credit review forms, making sure customer expectations are met when ordering in volume.• Customer escalations/complaints, participation in daily meetings, Arranging face to face, telephone conversations for field based reps.• Work with high level sales targets both as a team & individual. Structure personal development.• Working closely with other department, including production for large volume & made to order products and to establish lead times. Maintaining close relations with team members, organising social and charity events within the events committee. Achievements:• Won £38k tender – Viking Johnson pipe and flange protection (oil & gas industry) and £78k tender – Siegrist-orel London Rail metal fastenings, increasing sales to £400k over 3 years• Ran South East territory (350 accounts) for 9 months – in the final quarter - December 2015 at £353k which was an up-lift of 15.53% versus Dec 2014• Developed relationships with market leading companies such as Viking Johnson, Bombardier, Anixter, Bosch and Land Rover.

Sunderland, United Kingdom

Banking Sector - arranging personal loans, tailored to individual needs, upselling cross selling all Barclays products, through relevant questioning. Inbound / out bound b2b and personal sales calls - account review - overdraft increases & credit card applications.

German & United Kingdom

Royal logistics corps - supply specialist - radio operator - driver - section commander.

Sunderland, United Kingdom

Gcse

Activities and Societies: x-country running, athletics

Education record

Education record